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Craig S
Disrupted show and dismissive complaint handling
Rhyl Pavilion Theatre的点评
点评：Took my children to see *Mother Goose* at Rhyl Pavilion on 4 April 2026 as a birthday treat for my daughter. Unfortunately, a large part of the performance was disrupted by persistent loud talking and noise from directly behind us, which seriously affected our enjoyment of the show and left my daughter upset.
What made this worse was the way the complaint was handled afterwards. The theatre’s position was basically that because we did not raise it with an usher during the performance, they would offer nothing at all by way of refund or goodwill. They also relied on staff not witnessing the disruption, as though that somehow means it did not happen.
People considering booking should be aware that complaints appear to be met with a defensive response and no meaningful attempt to resolve the issue.
A poor experience is one thing. Defensive and dismissive complaint handling afterwards is another.
Very disappointing customer service, and not what I expected for a family theatre trip that cost over £60 and involved over an hour of travel.
What made this worse was the way the complaint was handled afterwards. The theatre’s position was basically that because we did not raise it with an usher during the performance, they would offer nothing at all by way of refund or goodwill. They also relied on staff not witnessing the disruption, as though that somehow means it did not happen.
People considering booking should be aware that complaints appear to be met with a defensive response and no meaningful attempt to resolve the issue.
A poor experience is one thing. Defensive and dismissive complaint handling afterwards is another.
Very disappointing customer service, and not what I expected for a family theatre trip that cost over £60 and involved over an hour of travel.
翻译：2026年4月4日，我带孩子们去里尔剧院（Rhyl Pavilion）看《鹅妈妈童谣》，作为女儿的生日礼物。不幸的是，演出过程中，我们身后持续不断的大声喧哗和噪音严重干扰了我们的观剧体验，也让女儿非常难过。
更糟糕的是，事后剧院处理投诉的方式。剧院方面的理由是，因为我们没有在演出期间向工作人员反映，所以他们不会提供任何退款或补偿。他们还声称工作人员没有目睹噪音干扰，仿佛噪音干扰就不存在似的。
考虑预订这家剧院的观众应该注意，剧院对投诉的态度非常消极，根本不会认真解决问题。
糟糕的观剧体验是一回事，事后对投诉采取消极态度和敷衍了事的态度又是另一回事。
这次的客户服务非常令人失望，完全出乎我的意料，毕竟我们花了60多英镑，还花了超过一个小时的车程。
更糟糕的是，事后剧院处理投诉的方式。剧院方面的理由是，因为我们没有在演出期间向工作人员反映，所以他们不会提供任何退款或补偿。他们还声称工作人员没有目睹噪音干扰，仿佛噪音干扰就不存在似的。
考虑预订这家剧院的观众应该注意，剧院对投诉的态度非常消极，根本不会认真解决问题。
糟糕的观剧体验是一回事，事后对投诉采取消极态度和敷衍了事的态度又是另一回事。
这次的客户服务非常令人失望，完全出乎我的意料，毕竟我们花了60多英镑，还花了超过一个小时的车程。
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