点评:Came with my five year old and 10 month old and another adult. Was surprised at the cost for under 1s as that isn't usual at home but happily paid. On arrival found there was no play area for the under 1s. The usual area is closed. This was not written on the website and the charges for a ticket were not reduced. I requested a refund for the under 1 ticket. I was told I would have to leave if I had a refund. I was surprised and explained I had also paid for an older child and wanted them to use the facilities and I would simply hold my baby. The two ladies at the counter understood and went to check with the manager twice who refused. I told them I wasn't happy and they said the baby was taking a spot that someone else could be using so the only way for a refund was to leave. I was very unimpressed. They suggested I used the area for 2-4 year olds but this wasn't safe in my opinion, especially as this is not a staff supervised place so reliant on parents to stop older kids going into the younger designated areas, which was not happening.
The manager never made an appearance to speak with me which I thought was very unprofessional.
Overall we chose stay because we had travelled specifically to come and my older child was having fun.
The facilities for older kids seemed good.
There are cafe options but I refused to spend any more money because of the situation outlined above.
翻译:我带着五岁的孩子、十个月大的孩子和另一个成年人一起来。对 1 岁以下儿童的费用感到惊讶,因为这在家里并不常见,但还是很乐意支付。到达后发现没有 1 岁以下儿童的游乐区。通常的区域已关闭。网站上没有写明这一点,门票费用也没有降低。我要求退还 1 岁以下儿童的门票。他们告诉我,如果要退款,我必须离开。我很惊讶,并解释说,我还为一个大一点的孩子付了钱,想让他们使用这些设施,我只需要抱着我的孩子。柜台的两位女士表示理解,并两次去找经理核实,但经理拒绝了。我告诉他们我不高兴,他们说婴儿占用了别人可以使用的位置,所以退款的唯一方法就是离开。我非常不满意。他们建议我使用 2-4 岁儿童的区域,但我认为这并不安全,尤其是因为这不是一个有工作人员监督的地方,所以依赖父母阻止大孩子进入较小的指定区域,而这并没有发生。
经理从未露面与我交谈,我认为这非常不专业。
总的来说,我们选择入住,因为我们是特意前来,而且我的大孩子玩得很开心。
大孩子的设施似乎不错。
有咖啡馆可供选择,但由于上述情况,我拒绝再花任何钱。