Audi , BMW, Mercedes be aware when booking with Holiday Extre car parking at Manchester Airport - Holiday Extras (海斯) - Holiday Extras - 11条旅客点评与比价

Phill L

Audi , BMW, Mercedes be aware when booking with Holiday Extre car parking at Manchester Airport

Holiday Extras的点评

2026年09月21日发布于: 海外

点评：Booked car parking at P12 multistory car park at Manchester airport with Holiday Extra plus extras eg Fast track and insurance. Only the next day to say they had cancelled my booking (after funds had been taken) and offered me a voucher for £180 towards booking with them again. they said it was operational issues set by Manchester airport. I called Holiday Extra who said it was out of their control as they have a weight limit of 2500kg and my car was a big car!! I said my car is an Audi Q3 (1750kg) medium sized and well under the weight limet. She said if you look at the very small print in the T&C it gives you all the cars restricted. Sure enough it does it covers all Audi’s BMW’s & Mercedes except a few and a few others. I said it appears the list covers a very large number of cars that will use this she agreed. I rang Manchester airport and they said it was not correct and to go back to Holiday extra and ask them to check but also to go on to the main Manchester airport parking app and put in your car reg and it will tell you if the car is approved for parking in P13 as it will check your reg and car details before allowing to book. I did this and sure enough it allowed me to book in my car to P12. (Which I eventually did) I went back to Holiday extra and told them what I had done the lady said there was still was nothing they could do as they were following instructions from Manchester airport. I said you must get hundreds of complaints and she said believe me it’s thousands. So they know exactly what they are doing when they take your hard earned money. I managed to get a refund after 4 days and made a complaint. They say that complaints are 80% sorted in 21 days but more complex take a little longer- well it’s now 30 days since the complaint and nothing at all. Guess I may get the bot response from the review like everyone else.

翻译：我在Holiday Extra网站上预订了曼彻斯特机场P12多层停车场的车位，还购买了快速通道服务和保险等附加服务。然而第二天，他们就通知我预订已被取消（此时款项早已扣除），并给我提供了一张180英镑的优惠券，供我日后再次预订时使用。他们称这是由于曼彻斯特机场方面的运营问题所致。我随后联系了Holiday Extra，对方表示此事他们也无能为力，因为他们的车辆重量限制为2500公斤，而我的车实在太大了！！我提到我的车是一辆奥迪Q3（1750公斤），属于中型车，重量远远低于限制值。她说，只要看看条款与条件里那些极小的字体说明，就能看到所有被限制的车型。果然如此，上面列出了所有被限制的车型，包括所有的奥迪、宝马和奔驰车型，只有少数几款除外。我说看起来这份列表涵盖了大量可能使用此服务的车辆，她也表示赞同。我给曼彻斯特机场打电话，他们说信息有误，让我联系Holiday Extra让他们帮忙核实。同时还让我登录曼彻斯特机场官方的停车应用程序，输入车牌号，系统就会显示我的车是否符合在P13停车场停车的条件——因为在允许预订之前，系统会先核对车牌号及车辆信息。我照做了，结果系统确实允许我为我的车预订P12停车位。（最终我确实做到了。）我回到Holiday Extra，把情况告诉了他们。那位女士说他们无能为力，因为他们是在执行曼彻斯特机场的指示。我说你们肯定收到了成百上千的投诉吧，她回答说，相信我，其实是成千上万呢。由此可见，当他们拿走你辛辛苦苦赚来的钱时，他们心里清楚自己在做什么。四天后我终于拿到了退款，同时也提出了投诉。据说80%的投诉都能在21天内得到处理，不过较为复杂的投诉则需要更多时间——如今投诉已提交30天了，却毫无动静。看来我和其他人一样，只能收到自动回复了。

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