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James H
Taxi for Karen
Toboggan Hill Park的点评
点评：Oh what a shame, a morning of unacceptable rudeness that could or should have been eliminated by any sort of customer service training, being as the rest of the staff that we encountered two days prior seemed to have a good pleasant manner I can only assume that the person that we were greeted by must have been management or an owner. After pissing off the group in front of us, I needed to complete the standard injury waiver, not having an Australian mobile phone connection I needed to complete the paper version as I was not able to scan the qr code version. I knew this as two days prior I had to do the same. The lady was ‘snappy’ and saying that it is preferred if we used the QR code.
This was the start of our disappointing experience. Two days prior we actually had a nice day at the venue and being as we had two diamond passes with 3 tickets on them I asked the staff member if I can use the them on another day, she had explained that that was fine and we wouldn’t have to buy any entry tickets, we could just come back for one more go on the tobogggan or putt putt. But according to the lady on the front counter this morning I would need to buy another entry ticket for $15. I would have been happy to do this if it wasn’t for the attitude and rudeness of the lady. I would rather not part with my money to rude people. It does not cost anything to be courteous and it seemed that this particular lady had either woken up on the wrong side of the bed that morning or is just one of those people who are just not really suited to being customer facing. After making the decision to not enter the venue my children were upset, I took my time to explain to them why I had decided not to accept poor service. They did calm down and hopefully understand. We went next door to the swimming pool and had a nice morning. It is amazing how one person can tarnish a potential nice day.
This was the start of our disappointing experience. Two days prior we actually had a nice day at the venue and being as we had two diamond passes with 3 tickets on them I asked the staff member if I can use the them on another day, she had explained that that was fine and we wouldn’t have to buy any entry tickets, we could just come back for one more go on the tobogggan or putt putt. But according to the lady on the front counter this morning I would need to buy another entry ticket for $15. I would have been happy to do this if it wasn’t for the attitude and rudeness of the lady. I would rather not part with my money to rude people. It does not cost anything to be courteous and it seemed that this particular lady had either woken up on the wrong side of the bed that morning or is just one of those people who are just not really suited to being customer facing. After making the decision to not enter the venue my children were upset, I took my time to explain to them why I had decided not to accept poor service. They did calm down and hopefully understand. We went next door to the swimming pool and had a nice morning. It is amazing how one person can tarnish a potential nice day.
翻译：真是太遗憾了，一个上午就遭遇了令人无法接受的粗鲁对待，这种情况本可以通过任何形式的客户服务培训来避免。两天前我们遇到的其他员工都彬彬有礼，所以我只能推测接待我们的那位可能是管理人员或老板。惹恼了前面那组客人后，我需要填写一份标准的意外伤害免责声明。由于我的手机没有澳大利亚的网络连接，无法扫描二维码，所以我只能填写纸质版。我知道这一点，因为两天前我也遇到过同样的情况。那位女士态度生硬，坚持说最好使用二维码。
这仅仅是我们糟糕体验的开始。两天前，我们在那里玩得很开心。因为我们有两张钻石通行证，每张通行证里有三张票，所以我问工作人员是否可以改天再用。她解释说没问题，我们不用再买门票，可以再来玩一次雪橇或迷你高尔夫。但是今天早上前台的那位女士却说我需要再买一张15美元的门票。如果不是因为她的态度和粗鲁无礼，我本来很乐意这么做的。我可不想把钱浪费在没礼貌的人身上。礼貌待人又不用花钱，这位女士看起来要么是早上起床气很重，要么就是那种不适合与顾客打交道的人。决定不去游乐区后，孩子们很失望。我耐心地向他们解释了为什么我不能接受这种糟糕的服务。他们最终平静下来，也应该理解了我的意思。我们去了隔壁的游泳池，度过了一个愉快的上午。一个人就能毁掉原本美好的一天，真是不可思议。
这仅仅是我们糟糕体验的开始。两天前，我们在那里玩得很开心。因为我们有两张钻石通行证，每张通行证里有三张票，所以我问工作人员是否可以改天再用。她解释说没问题，我们不用再买门票，可以再来玩一次雪橇或迷你高尔夫。但是今天早上前台的那位女士却说我需要再买一张15美元的门票。如果不是因为她的态度和粗鲁无礼，我本来很乐意这么做的。我可不想把钱浪费在没礼貌的人身上。礼貌待人又不用花钱，这位女士看起来要么是早上起床气很重，要么就是那种不适合与顾客打交道的人。决定不去游乐区后，孩子们很失望。我耐心地向他们解释了为什么我不能接受这种糟糕的服务。他们最终平静下来，也应该理解了我的意思。我们去了隔壁的游泳池，度过了一个愉快的上午。一个人就能毁掉原本美好的一天，真是不可思议。
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