点评:A treatment and two hour spa was booked for Mother's Day for myself, off my kids (husband).
On the morning of Mother's Day, I got a phone call to say that their therapist had called in sick and that they'd have to cancel my treatment for the day. I got the options of rearranging to another day, which beats the point as it was for mother's day.
I asked for a refund on the treatment and went for 2 hours spa use, to which I was told that the sauna was broken.
I can't believe they have no contingency in place for such a 'special' day when, a spa gift is probably popular. They couldn't book my treatment in with another therapist, as they were fully booked.
I also can't believe that the sauna was broken.and had not been fixed considering it was mother's day coming up....
I've been to this spa quite a lot in the past, but this experience has left me quite bitter and so, I won't be booking any treatments or days with them again.
翻译:母亲节我为自己预订了一次护理和两个小时的水疗,而不是我的孩子(丈夫)。
母亲节早上,我接到电话说他们的治疗师请病假了,他们不得不取消我当天的治疗。我可以选择重新安排到另一天,这比母亲节更重要。
我要求退还治疗费用,并去使用了 2 个小时的水疗中心,但我被告知桑拿浴室坏了。
我不敢相信他们没有为这样一个“特殊”的日子准备任何应急措施,因为水疗礼物可能很受欢迎。他们无法为我预订另一位治疗师的治疗,因为他们已经被预订满了。
我也不敢相信桑拿浴室坏了。考虑到母亲节即将到来,而且还没有修好......
我过去去过这个水疗中心很多次,但这次经历让我非常痛苦,所以我不会再在他们那里预订任何护理或日子。