点评:We went to Avon for a few days for some fishing down in the new forest. The site seemed well kept but we did go at the end of the summer season so the site was fairly quiet.
We booked some activities with reception for the Sunday morning and I was told high ropes and archery was open to bookings for my 6 and 9 year olds. I was assured these would be ok after giving my children's ages, 14 pounds per child per activity.
On going to the first activity (high ropes) I was stunned to see how high the activity was (some logs ascending trees and metal stakes hit into the trees to climb to the next obstacle up to around 40 feet off the ground). After witnessing the first climb by a nervous middle aged man asked to balance across a log some 20 feet up with no aid, only a harness to a rope above him, and my children's reactions (I don't want to go up there daddy) I returned to reception, not happy that such a activity should be recommended for such young children.
I was told flatly, and without any empathy 'you decided not to do the activity so no refunds'. The receptionist couldn't care less about the fact we'd been recommended this by them for an activity that was quite frankly dangerous and totally unsuitable for children of 6 and 9. Disgraceful and appalling customer service, completely uncaring and not willing to accommodate or offer any alternatives just 'no'.
I won't be going here again and I'd advise any families to steer well clear, it's obvious the site gets most of its business from young people's groups sending them out on all expenses paid trips to get out of the 'hood' and families take a distant second place.
翻译:我们去了埃文几天,在新森林里钓鱼。该网站看起来维护得很好,但我们确实是在夏季末去的,所以该网站相当安静。
我们在周日早上通过接待处预订了一些活动,我被告知高空绳索和射箭活动可以为我 6 岁和 9 岁的孩子预订。在提供了我孩子们的年龄(每个孩子每次活动 14 磅)后,我确信这些会没问题。
在进行第一项活动(高空绳索)时,我惊讶地发现活动有多高(一些圆木爬上树木,金属桩撞入树木,以爬到距地面约 40 英尺的下一个障碍物)。在目睹了一位紧张的中年男子的第一次攀爬,他被要求在没有任何帮助的情况下在大约 20 英尺高的圆木上保持平衡,只有一个安全带连接着他上方的绳子,以及我的孩子们的反应(我不想上去,爸爸)我回到接待处,对于向如此年幼的孩子推荐这样的活动感到不高兴。
他们毫无同理心地直截了当地告诉我“你决定不参加这项活动,所以不予退款”。接待员根本不在乎他们向我们推荐的这项活动,因为这项活动非常危险,完全不适合 6 岁和 9 岁的孩子。客户服务可耻且令人震惊,完全不关心,不愿意容纳或提供任何替代方案只是“不”。
我不会再去这里了,我建议任何家庭避开,很明显,该网站的大部分业务来自年轻人团体,他们将他们送出去进行所有费用付费的旅行,以摆脱“困境”,并且家庭远远落后于第二位。