点评:I visited L’Aaberge Spa in Del Mar expecting a Holistic Deep Tissue massage, as advertised. Unfortunately, the experience fell short. The massage, described as a “powerful, slow, deep pressure technique,” was in stark contrast to what I received – a massage that felt more akin to a soft lymphatic/Swedish style.
My dissatisfaction became more pronounced at checkout. When asked about my experience, I honestly shared that while my sister enjoyed her session, mine did not live up to the ‘deep tissue’ promise, feeling more like a ‘C minus’ experience. The response to my feedback was dismissive, with the staff remarking, “we’ve never heard that before.” This left me questioning the purpose of asking for feedback if only affirmative responses are welcomed.
Additionally, while the spa did remove the mandatory gratuity from my $300 bill for the 80-minute service, no further action was taken to address my dissatisfaction, indicating a lack of proactive customer service. This approach, coupled with a seemingly defensive stance towards feedback, points to a need for improved service quality and customer relations.
My overall experience was underwhelming, especially when considering previous spa experiences, including one in Sedona. The focus of L’Aaberge Spa seems to be more on diversity in hiring rather than skill and talent, which, in my case, resulted in a subpar service.
In conclusion, I am unable to recommend L’Aaberge Spa. A luxury spa should not only deliver on its promises but also value and appropriately respond to customer feedback. Unfortunately, my experience was neither satisfying nor handled with the expected level of customer care.
Again, it’s important to stay factual and respectful in your review. This approach ensures that your feedback is taken seriously and can be helpful to both potential customers and the business in understanding where improvements are needed. I believe I understood the massage therapist’s name was Americana - or something similar.
翻译:我参观了德尔马的 L’Aaberge 水疗中心,期待获得广告上所说的全面深层组织按摩。不幸的是,经验不足。这种按摩被描述为“强大、缓慢、深度的压力技术”,与我所接受的形成鲜明对比——感觉更类似于柔软的淋巴/瑞典风格的按摩。
结帐时我的不满变得更加明显。当被问及我的体验时,我诚实地说,虽然我姐姐很享受她的疗程,但我的疗程并没有达到“深层组织”的承诺,感觉更像是“C 减”体验。对我的反馈的反应是不屑一顾,工作人员说:“我们以前从未听说过。”这让我质疑如果只欢迎肯定的回应,那么寻求反馈的目的是什么。
此外,虽然水疗中心确实取消了我 80 分钟服务的 300 美元账单中的强制性小费,但没有采取进一步行动来解决我的不满,这表明缺乏主动的客户服务。这种方法,加上对反馈看似防御性的立场,表明需要改进服务质量和客户关系。
我的整体体验并不令人印象深刻,尤其是考虑到以前的水疗体验,包括在塞多纳的一次。 L’Aaberge Spa 的重点似乎更多地放在招聘的多样性上,而不是技能和人才上,就我而言,这导致了服务质量不佳。
总之,我无法推荐 L’Aaberge Spa。豪华水疗中心不仅应该兑现其承诺,还应该重视并适当回应客户的反馈。不幸的是,我的经历既不令人满意,也没有达到预期的客户服务水平。
再次强调,在评论中保持事实和尊重非常重要。这种方法可确保您的反馈得到认真对待,并有助于潜在客户和企业了解需要改进的地方。我相信我知道按摩师的名字是“Americana”——或者类似的名字。