点评:We were waiting for the bus in the shade because it was 39°C, rather than standing with our baby directly in the sun.
When the bus arrived, we asked if they could open the back door because the stroller cannot fit through the front entrance. They refused to open it and made us wait until the very end, with a baby only a few months old, standing in the sun.
The staff member in the photo (shown from behind, out of respect) told us that we did not have priority, even though we were traveling with a baby. He also told us that if we wanted the back door to be opened, we had to wait until everyone else had boarded to see if there was still room.
I really think they should reconsider their priorities when it comes to their customers. We are regular users of Hop-On Hop-Off buses because we travel frequently, and this is the first time we have ever had such a negative experience.
翻译:因为当时气温高达39摄氏度,我们便在阴凉处等待公交车,而不愿让几个月大的宝宝直接暴露在阳光下。
公交车到达后,我们请求司机打开后门,因为婴儿车无法通过前门。但他们拒绝开门,还让我们一直等到最后,而此时我们正带着婴儿站在烈日之下。
照片中的工作人员(出于尊重,只拍到了背影)告诉我们,我们并不享有优先权。尽管我们是带着婴儿旅行的。他还告诉我们,如果我们希望打开后门,就必须等到其他乘客都上车后,看看是否还有空位。
我真心觉得他们应该重新考虑一下对待顾客的优先级。我们经常乘坐环城巴士,因为我们经常出差,而这次是我们第一次遇到如此糟糕的体验。