点评:Very disappointing and experience. We drove 2.5 hours with some friends to celebrate a birthday with wine tasting and a small cake. Since the "experience" lasts about 1 hour and 25 minutes, we preferred to just enjoy the wine instead of taking the tour (which we have done before at other vineyards/wineries). When we asked the staff where we could sit, and to buy some bottles of wine, we were told we couldn’t purchase wine until the tour returned, which is odd since at a winery you can choose to take the tour and listen to someone talk or just sit and drink wine, eat and talk. They directed us to the back and we arranged the plastic chairs a bit closer together so we could chat, but the owner came over, yelled at us for several minutes, and rudely told us to move elsewhere. Very disrespectful behavior, we were embarrassed at how loud this person was being in front of all the other customers that had just returned from the "tour" (usually owners accommodate customers so they come back and send more customers) NOT the case! This completely ruined what was supposed to be a pleasant day.
I do not recommend this vineyard, and the owner and wife should take some customer/client customer care courses.
翻译:非常令人失望的经历。我们和几个朋友开了两个半小时的车去庆祝生日,品酒,还吃了个小蛋糕。由于“体验”大约持续1小时25分钟,我们宁愿直接品尝美酒,而不是参加参观(我们以前在其他葡萄园/酒庄也参加过)。我们问工作人员哪里可以坐,哪里可以买酒,却被告知要等参观结束才能买酒。这很奇怪,因为在酒庄,你可以选择参观,听别人讲解,也可以选择坐着喝酒、吃饭、聊天。他们把我们带到后面,我们把塑料椅子挪近一点,好聊天,但酒庄老板走了过来,对我们吼了好几分钟,还粗鲁地让我们换个地方。行为极其无礼,这个人竟然当着其他刚“参观”回来的顾客的面大声喧哗,让我们感到尴尬(通常情况下,酒庄老板会主动接待顾客,然后回来再介绍更多顾客),但事实并非如此!这彻底毁了原本应该愉快的一天。
我不推荐这家葡萄园,酒庄老板和老板娘应该去上一些顾客/客户关怀课程。