下载App
资质规则
旅行
账户
177annabelp
Poor
Lagoona Park的点评
点评：We arrived half hour early as instructed, queued for reception to get checked in. They gave no direction on where we needed to go. We found our way to the changing rooms to discover you needed a lock for the lockers, so bring your own to avoid a £4 charge for one. Would have also been helpful to advise this on arrival instead of requeueing after changing. The saftey briefing took a while and meant we started the course at 3.10. They gave a 10 minute and 5 minute warning at the end of session. The first warning was at 3.40 and then they continued to hassle and shout at us to get us of the course for the next 10 minutes not giving us anytime to use the course to get back. We were off the course by 3.50 which meant we only had 40 minutes cutting our time short.
We were the final session of the day and after cutting our session short i was shocked to see the staff quickly having a go on the course.
After we got off the course i went to reception to mention to them we were cut short and the receptionist and life guard there were so rude and were basically saying it was our fault for not arriving early enough which was not the case at all, the receptionist then proceeded to phone someone half way through our conversation.
The general cleanliness of the inflatable course was poor and the water was quite shallow and you could be shin high in mud and seaweed.
Wouldn’t return and was appalled by the lack of customer service. All the seemed to want was your money
We were the final session of the day and after cutting our session short i was shocked to see the staff quickly having a go on the course.
After we got off the course i went to reception to mention to them we were cut short and the receptionist and life guard there were so rude and were basically saying it was our fault for not arriving early enough which was not the case at all, the receptionist then proceeded to phone someone half way through our conversation.
The general cleanliness of the inflatable course was poor and the water was quite shallow and you could be shin high in mud and seaweed.
Wouldn’t return and was appalled by the lack of customer service. All the seemed to want was your money
翻译：我们按照指示提前半小时到达，排队到前台办理登记手续。他们没有告诉我们该去哪里。我们自己找到更衣室，才发现储物柜需要锁，所以最好自带锁，以免被收取4英镑的费用。如果在到达时就告知这一点，而不是换好衣服后重新排队，那就更好了。安全讲解花了很长时间，导致我们3点10分才开始课程。课程结束时，他们分别发出10分钟和5分钟的提醒。第一次提醒是在3点40分，之后他们又催促我们离开课程场地，持续了10分钟，根本不给我们任何时间返回。我们3点50分就离开了，这意味着我们只剩下40分钟的课程时间。
我们是当天的最后一组学员，课程结束后，我震惊地看到工作人员匆匆忙忙地开始练习。
离开水上乐园后，我去前台反映我们被提前结束了体验，但前台接待员和救生员的态度非常恶劣，他们基本上把责任推卸给我们，说我们来得不够早，这根本不是事实。更离谱的是，前台接待员在我们谈话进行到一半的时候竟然打电话去了。
水上乐园的整体卫生状况很差，水也很浅，泥浆和海藻都淹到小腿了。
我不会再来了，对他们糟糕的客户服务感到非常失望。他们似乎只想着赚钱。
我们是当天的最后一组学员，课程结束后，我震惊地看到工作人员匆匆忙忙地开始练习。
离开水上乐园后，我去前台反映我们被提前结束了体验，但前台接待员和救生员的态度非常恶劣，他们基本上把责任推卸给我们，说我们来得不够早，这根本不是事实。更离谱的是，前台接待员在我们谈话进行到一半的时候竟然打电话去了。
水上乐园的整体卫生状况很差，水也很浅，泥浆和海藻都淹到小腿了。
我不会再来了，对他们糟糕的客户服务感到非常失望。他们似乎只想着赚钱。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
