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Disappointing
Sunset Drive-In Theatre的点评
点评：I have always loved the Sunset Drive-In, but a deeply frustrating interaction with one of the "grandchild" employees on a recent visit has left me incredibly disappointed.
I brought my 4-year-old son to see Toy Story 5. While carrying him from the concession stand, he accidentally dropped his hot dog bun onto the ground before we could even make it back to our car. When I went back inside to request a replacement bun, an employee nepotistic "grandchild" named Brian informed me that I would be charged for it again.
When I questioned being charged for just a bun under the circumstances, Brian became visibly hostile. He complained that he "did not like that I expected it for free." He then stated he would issue a refund instead, explicitly saying he was doing so because he "didn't like that I expected something."
This logic made absolutely no sense. I pointed out how counterproductive it was to issue a full refund just so I could immediately repurchase the item, especially while my son was crying in the car waiting for his food. Brian forced the refund through anyway and made me repurchase the item.
To make matters worse, when I asked for the name of his grandfather "manager"so I could report the incident, Brian flatly refused to give it to me. This is why, sometimes family isn't the best way forward when filling critical roles within companies, especially the customer facing ones.
I brought my 4-year-old son to see Toy Story 5. While carrying him from the concession stand, he accidentally dropped his hot dog bun onto the ground before we could even make it back to our car. When I went back inside to request a replacement bun, an employee nepotistic "grandchild" named Brian informed me that I would be charged for it again.
When I questioned being charged for just a bun under the circumstances, Brian became visibly hostile. He complained that he "did not like that I expected it for free." He then stated he would issue a refund instead, explicitly saying he was doing so because he "didn't like that I expected something."
This logic made absolutely no sense. I pointed out how counterproductive it was to issue a full refund just so I could immediately repurchase the item, especially while my son was crying in the car waiting for his food. Brian forced the refund through anyway and made me repurchase the item.
To make matters worse, when I asked for the name of his grandfather "manager"so I could report the incident, Brian flatly refused to give it to me. This is why, sometimes family isn't the best way forward when filling critical roles within companies, especially the customer facing ones.
翻译：我一直很喜欢日落汽车影院，但最近一次去的时候，和一位“孙辈”员工的糟糕经历让我非常失望。
我带我四岁的儿子去看《玩具总动员5》。抱着他从售货亭出来的时候，还没走到车边，他就不小心把热狗面包掉在了地上。我回去想换一个面包，一个名叫布莱恩的、靠裙带关系上位的“孙辈”员工告诉我，我要再付一次钱。
我质疑在这种情况下仅仅一个面包就要收费，布莱恩的态度明显变得很恶劣。他抱怨说“我居然想免费得到”，然后又说要退款，还特意强调是因为他“不喜欢我期待得到什么”。
这逻辑简直莫名其妙。我指出，为了让我立刻重新买一个面包就全额退款，这简直是自相矛盾，尤其是我儿子还在车里哭着等着吃东西呢。布莱恩还是强行办理了退款，并让我重新购买了那件商品。
更糟糕的是，当我询问他祖父那位“经理”的名字以便举报此事时，布莱恩断然拒绝提供。这就是为什么，在公司里，尤其是在需要直接面对客户的岗位上，有时让家人来担任关键职位并非最佳选择。
我带我四岁的儿子去看《玩具总动员5》。抱着他从售货亭出来的时候，还没走到车边，他就不小心把热狗面包掉在了地上。我回去想换一个面包，一个名叫布莱恩的、靠裙带关系上位的“孙辈”员工告诉我，我要再付一次钱。
我质疑在这种情况下仅仅一个面包就要收费，布莱恩的态度明显变得很恶劣。他抱怨说“我居然想免费得到”，然后又说要退款，还特意强调是因为他“不喜欢我期待得到什么”。
这逻辑简直莫名其妙。我指出，为了让我立刻重新买一个面包就全额退款，这简直是自相矛盾，尤其是我儿子还在车里哭着等着吃东西呢。布莱恩还是强行办理了退款，并让我重新购买了那件商品。
更糟糕的是，当我询问他祖父那位“经理”的名字以便举报此事时，布莱恩断然拒绝提供。这就是为什么，在公司里，尤其是在需要直接面对客户的岗位上，有时让家人来担任关键职位并非最佳选择。
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