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Alanood A
GymNation Muharraq
GymNation Atrium Mall的点评
点评：Very disappointing customer service at GymNation Muharraq!
I had an extremely unpleasant experience dealing with Lea from the Muharraq branch. Her attitude over the phone was arrogant, dismissive, and completely lacking in basic courtesy and professionalism. Respect and good manners should be the bare minimum when dealing with paying customers.
What is even more frustrating is that memberships have already been collected and customers continue to be charged every month, while the actual opening date of the Muharraq branch remains uncertain. Customers are expected to keep paying despite not even having a clear confirmed opening date. How is this acceptable?
Customer service is not simply about answering the phone—it is about how you communicate, take responsibility, and treat the people who are paying for your service.
GymNation management seriously needs to review both the way customers are being treated and the handling of memberships and payments for a branch that has yet to open with a confirmed date.
Very disappointing experience. I hope management takes this feedback seriously.
I had an extremely unpleasant experience dealing with Lea from the Muharraq branch. Her attitude over the phone was arrogant, dismissive, and completely lacking in basic courtesy and professionalism. Respect and good manners should be the bare minimum when dealing with paying customers.
What is even more frustrating is that memberships have already been collected and customers continue to be charged every month, while the actual opening date of the Muharraq branch remains uncertain. Customers are expected to keep paying despite not even having a clear confirmed opening date. How is this acceptable?
Customer service is not simply about answering the phone—it is about how you communicate, take responsibility, and treat the people who are paying for your service.
GymNation management seriously needs to review both the way customers are being treated and the handling of memberships and payments for a branch that has yet to open with a confirmed date.
Very disappointing experience. I hope management takes this feedback seriously.
翻译：GymNation穆哈拉克分店的客户服务实在令人失望！
我在与穆哈拉克分店的Lea打交道时经历了极其不愉快的经历。她在电话中的态度傲慢无礼、漠不关心，完全缺乏最基本的礼貌与专业素养。对待付费客户，尊重与礼貌本应是最起码的要求。
更让人沮丧的是，会员费早已被收取，而客户们每月仍被持续扣款。虽然穆哈拉克分店的实际开业日期仍不确定，但预计顾客们即便在没有任何确切的开业日期信息的情况下，仍需继续付费。这种情况怎么能被接受呢？
客户服务并不仅仅是接听电话而已——它体现在你如何沟通、如何承担责任，以及你如何对待那些为你的服务付费的顾客。GymNation的管理层确实有必要重新审视对待顾客的方式，以及对于尚未确定开业日期的分店而言，会员注册与付款流程该如何处理。
这是一次极其令人失望的经历。希望管理层能认真对待这一反馈。
我在与穆哈拉克分店的Lea打交道时经历了极其不愉快的经历。她在电话中的态度傲慢无礼、漠不关心，完全缺乏最基本的礼貌与专业素养。对待付费客户，尊重与礼貌本应是最起码的要求。
更让人沮丧的是，会员费早已被收取，而客户们每月仍被持续扣款。虽然穆哈拉克分店的实际开业日期仍不确定，但预计顾客们即便在没有任何确切的开业日期信息的情况下，仍需继续付费。这种情况怎么能被接受呢？
客户服务并不仅仅是接听电话而已——它体现在你如何沟通、如何承担责任，以及你如何对待那些为你的服务付费的顾客。GymNation的管理层确实有必要重新审视对待顾客的方式，以及对于尚未确定开业日期的分店而言，会员注册与付款流程该如何处理。
这是一次极其令人失望的经历。希望管理层能认真对待这一反馈。
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