点评:We booked our tour for 6 participants after 8PM on Tue 29Jul for the Wed 30Jul 1PM cruise in keeping an eye on the weather forecast. Yes - the website indicates cruises take place rain or shine. The website also indicates a cruise can be cancelled due to severe weather, mechanical breakdown, or lack of participation. Well ... the weather in Wrightsville wasn't cooperating late Wed morning with thunder and lightning. We called to inquire if the cruise was still scheduled with an answer of yes. There was a light drizzle in Wilmington when we arrived at the port, and we departed promptly at 1PM. Unfortunately, our tour was cut short due to severe weather. Appreciate the captain's concern for our safety. But Cape Fear Riverboats seems to be interested more in your money than satisfaction of your experience. No offer was made to rebook for another tour or a partial refund when severe weather is expected in the area before departure or during a cruise. Be aware of your weather forecast when booking a tour. Expect to push off the dock regardless of the forecast or weather. Don't expect any offer to 'make your experience over the top' when the weather doesn't cooperate.
翻译:我们预订了7月29日(周二)晚上8点后6人参加的行程,计划参加7月30日(周三)下午1点的游轮,同时留意了天气预报。是的——网站上显示,无论晴天雨天,游轮都会照常运营。网站还显示,由于恶劣天气、机械故障或人数不足,游轮可能会被取消。然而……周三上午晚些时候,赖茨维尔的天气不太好,雷电交加。我们打电话询问游轮是否仍在运营,得到的答复是“是”。我们到达港口时,威尔明顿下着小雨,我们于下午1点准时出发。不幸的是,由于恶劣天气,我们的行程被迫提前结束。感谢船长对我们安全的关心。但Cape Fear Riverboats似乎更看重您的经济利益,而不是您对游轮体验的满意度。如果在出发前或游轮航行途中预计该地区将出现恶劣天气,他们不会提供改期或部分退款的服务。预订行程时,请务必关注天气预报。无论天气预报或天气如何,您都需要做好离港准备。当天气不配合时,不要指望任何优惠能“让您获得极致的体验”。