Sunset Canyon tour excellent, except for vehicle breakdown and delayed rescue - Thunderbird Lodge Tours (Chinle) - Thunderbird Lodge Tours - 65条旅客点评与比价

Scott A

Sunset Canyon tour excellent, except for vehicle breakdown and delayed rescue

Thunderbird Lodge Tours的点评

2026年08月10日发布于: 海外

点评：Booked a sunset canyon tour (scheduled 4-8 pm) which was amazing and Fernando was an excellent local Navajo guide … personable, dead pan jokes, and knowledgeable as a long-time canyon resident. When the vehicle broke down at 7:15 pm on the way out of the canyon (still several miles from the lodge) he worked very hard to get it working and hiked twice away from the vehicle to try to get cell service from higher in the canyon to call for help. He finally got it running about 9:15 PM, in the complete dark, more than an hour after we were supposed to be back at the lodge. On our way back, near the mouth of the canyon at about 9:30 we met another tour vehicle that had been sent out to find/help us. We finally got back to the lodge at 9:40 pm, and hour and 40 minutes late. The lodge cafeteria closed at 9 pm so we missed our opportunity for a traditional Navajo dinner (other options 15 minute drive and mostly only fast food/bars open). But, more importantly, as a professional outdoor adventure tour company, I would expect 2 fundamentals for the safety of clients, neither of which were done: 1) satellite phone for guide and tour manager at lodge (and monitored after hours of tours are still out, at a minimum during sunset tour) for emergencies (cell service not available in canyon); 2) emergency plan in place to send recovery vehicle if tour is more than 30 minutes late (especially sunset tour since likely no other vehicles driving in canyon that could assist). Although our situation wasn’t an emergency, if it would have been (like a flipped vehicle with potential injuries) if help wouldn’t have arrived for more than 2 hours — unsatisfactory. I recommend Thunderbird Lodge tours implement safety protocols immediately. The 20% refund they gave us was a nice gesture (thank you) but won’t prevent a future tragedy. Only implementation of new safety policies will.

翻译：我预订了日落时分的峡谷游览项目（时间为下午4点到8点），体验棒极了。费尔南多是一位出色的纳瓦霍族当地向导——他平易近人，能讲冷幽默的笑话，作为长期居住在峡谷地区的人，他知识也非常丰富。晚上7点15分，当我们离开峡谷时车辆抛锚了（此时离旅舍还有几英里远）。他竭尽全力试图修好车，还两次徒步爬到峡谷高处试图寻找手机信号以呼救。最终在晚上9点15分左右，他成功让车辆重新运转起来。在一片漆黑中，此时已经比我们预计回到旅舍的时间晚了一个多小时。返回途中，大约9点半左右，我们在峡谷入口处遇到了另一辆被派出来寻找并帮助我们的旅游车。我们最终在晚上9点40分才回到旅舍，整整迟到了1小时40分钟。旅舍的自助餐厅在晚上9点就关门了，因此我们错失了享用传统纳瓦霍晚餐的机会（其他选择则需要开车15分钟才能到达，而且大多只有快餐店或酒吧营业）。不过，更重要的是……作为一家专业的户外探险旅行社，我认为保障客户安全必须具备两个基本条件，但这两者都未能做到：1）为向导和旅行社经理配备卫星电话（并且在团队外出后仍需持续监控其通讯情况）。1）配备用于紧急情况的通讯设备（峡谷内没有手机信号）；2）制定应急计划：如果游览行程延误超过30分钟，便派遣救援车辆前往（尤其是日落游览时段，因为此时峡谷内很可能没有其他车辆能提供帮助）。虽然我们遇到的情况并不算紧急状况，但假设真的发生紧急情况（比如车辆翻车且有人受伤），而救援人员又两个多小时都未能赶到的话，这就不可接受了。我建议雷鸟小屋旅游公司立即实施安全措施。他们给我们退还了20%的费用，这一举动值得赞赏（谢谢），但这并不能避免未来再发生悲剧。唯有实施新的安全政策才能做到这一点。

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