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Kristine D
Poor experience and follow up.
Toyota Pavilion at Concord的点评
点评：Toyota Pavilion At Concord
I am extremely disappointed with my experience at Toyota Pavilion on July 31, 2026 for the Lil Wayne concert. I purchased two concert tickets and a Premier Parking Pass specifically to ensure smooth access to the event. I arrived well in advance of the show only to be told by venue staff that the Premier Parking lot was completely full and could not accommodate pass holders. General parking was also full. As a result I was unable to park my vehicle and could not attend the concert at all.
The venue oversold Premier Parking passes without having the capacity to honor them. This is unacceptable and frankly deceptive. I paid for a service that was never delivered and as a direct consequence lost the value of both my parking pass and my concert tickets through absolutely no fault of my own.
When I contacted Ticketmaster for a refund I was repeatedly denied and deflected despite this being a clear case of non-performance. The parking refund was eventually processed which is an acknowledgment that something went wrong — yet the ticket refund was denied.
I also called and emailed the box office and they denied the refund as well.
I am now pursuing a complaint with the California Attorney General and considering small claims court.
Toyota Pavilion needs to take responsibility for overselling parking and failing to deliver services paid for by customers. I would strongly caution anyone attending future events here to reconsider purchasing Premier Parking as there is no guarantee it will be honored.
I am extremely disappointed with my experience at Toyota Pavilion on July 31, 2026 for the Lil Wayne concert. I purchased two concert tickets and a Premier Parking Pass specifically to ensure smooth access to the event. I arrived well in advance of the show only to be told by venue staff that the Premier Parking lot was completely full and could not accommodate pass holders. General parking was also full. As a result I was unable to park my vehicle and could not attend the concert at all.
The venue oversold Premier Parking passes without having the capacity to honor them. This is unacceptable and frankly deceptive. I paid for a service that was never delivered and as a direct consequence lost the value of both my parking pass and my concert tickets through absolutely no fault of my own.
When I contacted Ticketmaster for a refund I was repeatedly denied and deflected despite this being a clear case of non-performance. The parking refund was eventually processed which is an acknowledgment that something went wrong — yet the ticket refund was denied.
I also called and emailed the box office and they denied the refund as well.
I am now pursuing a complaint with the California Attorney General and considering small claims court.
Toyota Pavilion needs to take responsibility for overselling parking and failing to deliver services paid for by customers. I would strongly caution anyone attending future events here to reconsider purchasing Premier Parking as there is no guarantee it will be honored.
翻译：康科德丰田露天剧场
2026年7月31日，我观看李尔·韦恩演唱会时的体验极其糟糕。我特意购买了两张演唱会门票以及一张尊享停车证，就是为了确保能够顺利入场。我提前很久就抵达了场馆，但场馆工作人员却告诉我，尊享停车场早已满员，无法容纳持票者。普通停车场同样也停满了车。结果，我无法停车，也根本没能去成音乐会。
主办方超量出售了贵宾停车券，但场地容量根本无法满足这些需求。这种行为是不可接受的，说实话也属于欺诈行为。我花钱购买了服务，却根本没有得到相应的服务；直接导致我的停车券和音乐会门票都变得毫无价值，而这一切完全不是我的过错。当我联系Ticketmaster要求退款时，尽管这显然属于服务未履行的情况，我的请求却屡次遭到拒绝或被敷衍了事。最终停车场费用的退款得以处理，这一事实也证明了确实出了问题——然而门票费用的退款请求却被拒绝了。
我还给售票处打电话并发送邮件，但他们也拒绝了我的退款请求。
目前我正在向加利福尼亚州总检察长提起投诉，同时也在考虑诉诸小额索赔法庭。丰田 Pavilion有责任为其过度销售停车位以及未能提供顾客已付费的服务负责。我郑重提醒今后在此举办活动时打算参加的任何人：请重新考虑是否购买“贵宾停车位”，因为无法保证该服务一定会得到兑现。
2026年7月31日，我观看李尔·韦恩演唱会时的体验极其糟糕。我特意购买了两张演唱会门票以及一张尊享停车证，就是为了确保能够顺利入场。我提前很久就抵达了场馆，但场馆工作人员却告诉我，尊享停车场早已满员，无法容纳持票者。普通停车场同样也停满了车。结果，我无法停车，也根本没能去成音乐会。
主办方超量出售了贵宾停车券，但场地容量根本无法满足这些需求。这种行为是不可接受的，说实话也属于欺诈行为。我花钱购买了服务，却根本没有得到相应的服务；直接导致我的停车券和音乐会门票都变得毫无价值，而这一切完全不是我的过错。当我联系Ticketmaster要求退款时，尽管这显然属于服务未履行的情况，我的请求却屡次遭到拒绝或被敷衍了事。最终停车场费用的退款得以处理，这一事实也证明了确实出了问题——然而门票费用的退款请求却被拒绝了。
我还给售票处打电话并发送邮件，但他们也拒绝了我的退款请求。
目前我正在向加利福尼亚州总检察长提起投诉，同时也在考虑诉诸小额索赔法庭。丰田 Pavilion有责任为其过度销售停车位以及未能提供顾客已付费的服务负责。我郑重提醒今后在此举办活动时打算参加的任何人：请重新考虑是否购买“贵宾停车位”，因为无法保证该服务一定会得到兑现。
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