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Voyager5071239****
Rude and Racist Security Staff
投水狂的点评
点评：We came to hydromania as 3 families with two disabled people in our group
The park closes at 6.30 pm
At 6pm the rides and pools close
Our group went to change in the grass area
Halfway through changing at around 6.10 pm
Security staff came to tell us to hurry up as the park is closing soon
We said ok and continued
Later they came back and started shouting out us telling us to go now
We told them we are a big group and we will take our time as the park hasn’t closed yet
They continued to argue with us and said racial slurs at us
We then quickly packed up and went to the manager to make a complaint
The manager didn’t do anything and we were pushed out of the park by the security staff
However there was probably a hundred more people still changing and leaving.
We were by no means the last to leave
We had payed for the full time like everyone else. Yet we WERE THE ONLY ONES harassed by security staff
Especially when we are a big group with little children who would get scared by security staff shouting and two disabled people who need extra care
This treatment from hydro mania security is absolutely and utterly unacceptable
One name of the security guard is Abfalls who was the most rude
Unfortunately the other security guard did not have his badge on
I would like the management to re assess their security staff and to ensure that they have been trained properly on how to speak and communicate with paying customers
The park closes at 6.30 pm
At 6pm the rides and pools close
Our group went to change in the grass area
Halfway through changing at around 6.10 pm
Security staff came to tell us to hurry up as the park is closing soon
We said ok and continued
Later they came back and started shouting out us telling us to go now
We told them we are a big group and we will take our time as the park hasn’t closed yet
They continued to argue with us and said racial slurs at us
We then quickly packed up and went to the manager to make a complaint
The manager didn’t do anything and we were pushed out of the park by the security staff
However there was probably a hundred more people still changing and leaving.
We were by no means the last to leave
We had payed for the full time like everyone else. Yet we WERE THE ONLY ONES harassed by security staff
Especially when we are a big group with little children who would get scared by security staff shouting and two disabled people who need extra care
This treatment from hydro mania security is absolutely and utterly unacceptable
One name of the security guard is Abfalls who was the most rude
Unfortunately the other security guard did not have his badge on
I would like the management to re assess their security staff and to ensure that they have been trained properly on how to speak and communicate with paying customers
翻译：我们一行三家人，包括两名残疾人士，来到了水上乐园。
乐园下午6:30关门。
下午6点，游乐设施和泳池也关闭。
我们一行人去草地换衣服。
大约下午6:10，我们换衣服到一半。
保安过来催我们，说公园快关门了，赶紧走。
我们答应了，继续往前走。
后来他们又回来，开始大声叫我们走。
我们告诉他们，我们人多，公园还没关门，我们慢慢来。
他们继续和我们争吵，还对我们说种族歧视的话。
我们赶紧收拾东西，去找经理投诉。
经理什么也没做，我们被保安赶出了乐园。
然而，大概还有上百人还在换衣服，准备离开。
我们绝对不是最后离开的。
我们和其他人一样，已经付了全额费用。然而，只有我们几个人受到了安保人员的骚扰。
尤其是我们人数众多，里面还有会被安保人员的叫喊声吓到的小孩，以及需要额外照顾的两名残疾人。
Hydroma 安保人员的这种行为绝对令人无法接受。
其中一名安保人员名叫 Abfalls，他是最粗鲁的。
遗憾的是，另一名安保人员没有佩戴警徽。
我希望管理层重新评估他们的安保人员，并确保他们接受过如何与付费顾客交谈和沟通的适当培训。
乐园下午6:30关门。
下午6点，游乐设施和泳池也关闭。
我们一行人去草地换衣服。
大约下午6:10，我们换衣服到一半。
保安过来催我们，说公园快关门了，赶紧走。
我们答应了，继续往前走。
后来他们又回来，开始大声叫我们走。
我们告诉他们，我们人多，公园还没关门，我们慢慢来。
他们继续和我们争吵，还对我们说种族歧视的话。
我们赶紧收拾东西，去找经理投诉。
经理什么也没做，我们被保安赶出了乐园。
然而，大概还有上百人还在换衣服，准备离开。
我们绝对不是最后离开的。
我们和其他人一样，已经付了全额费用。然而，只有我们几个人受到了安保人员的骚扰。
尤其是我们人数众多，里面还有会被安保人员的叫喊声吓到的小孩，以及需要额外照顾的两名残疾人。
Hydroma 安保人员的这种行为绝对令人无法接受。
其中一名安保人员名叫 Abfalls，他是最粗鲁的。
遗憾的是，另一名安保人员没有佩戴警徽。
我希望管理层重新评估他们的安保人员，并确保他们接受过如何与付费顾客交谈和沟通的适当培训。
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