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Shaya B
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Lucy Makeup Store - Bay Street的点评
点评：I would like to share my experience at Lucy Makeup Store, specifically at the Shoreline outlet.
In the morning, I called the store to reserve the newly released The Little Mermaid collection makeup collection, as I was informed that stock was very limited and that the items would be set aside for me.
As someone who loves makeup and collects essence cosmetics products, it is very important for me to keep my collection complete.
However, when I arrived and placed the items in my cart, another sales assistant came up to me, removed them directly from my cart, and bluntly told me that I could not have them because they were reserved. This showed a clear lack of communication within the team and was handled in a very rude and unprofessional way. The experience was upsetting and disappointing.
Despite this, I would like to sincerely thank Charlene Parnis for her help. She was kind, patient, and very understanding throughout the situation. She made an effort to communicate with me, followed up with messages, and genuinely tried to resolve the issue.
Charlene’s professionalism made a difficult experience much easier, and I truly appreciate her support. She is a valuable member of the team.
In the morning, I called the store to reserve the newly released The Little Mermaid collection makeup collection, as I was informed that stock was very limited and that the items would be set aside for me.
As someone who loves makeup and collects essence cosmetics products, it is very important for me to keep my collection complete.
However, when I arrived and placed the items in my cart, another sales assistant came up to me, removed them directly from my cart, and bluntly told me that I could not have them because they were reserved. This showed a clear lack of communication within the team and was handled in a very rude and unprofessional way. The experience was upsetting and disappointing.
Despite this, I would like to sincerely thank Charlene Parnis for her help. She was kind, patient, and very understanding throughout the situation. She made an effort to communicate with me, followed up with messages, and genuinely tried to resolve the issue.
Charlene’s professionalism made a difficult experience much easier, and I truly appreciate her support. She is a valuable member of the team.
翻译：我想分享一下我在Lucy Makeup Store，特别是Shoreline分店的购物体验。
早上，我打电话到店里预订新推出的“小美人鱼”系列彩妆，因为店员告诉我库存非常有限，会帮我预留。
我热爱化妆，也收藏essence品牌的彩妆产品，所以对我来说，保持收藏完整非常重要。
然而，当我到达店里，把商品放进购物车后，另一位销售助理走过来，直接把商品从我的购物车里拿走，并直截了当地告诉我，因为已经预订了，所以我不能购买。这明显体现了团队内部沟通不畅，而且处理方式非常粗鲁和不专业。这次购物体验令人沮丧和失望。
尽管如此，我还是要真诚地感谢Charlene Parnis的帮助。她在整个过程中都非常友善、耐心和体贴。她努力与我沟通，回复信息，并真心实意地尝试解决问题。
查琳的专业精神让原本艰难的经历变得轻松许多，我非常感谢她的支持。她是团队中不可或缺的一员。
早上，我打电话到店里预订新推出的“小美人鱼”系列彩妆，因为店员告诉我库存非常有限，会帮我预留。
我热爱化妆，也收藏essence品牌的彩妆产品，所以对我来说，保持收藏完整非常重要。
然而，当我到达店里，把商品放进购物车后，另一位销售助理走过来，直接把商品从我的购物车里拿走，并直截了当地告诉我，因为已经预订了，所以我不能购买。这明显体现了团队内部沟通不畅，而且处理方式非常粗鲁和不专业。这次购物体验令人沮丧和失望。
尽管如此，我还是要真诚地感谢Charlene Parnis的帮助。她在整个过程中都非常友善、耐心和体贴。她努力与我沟通，回复信息，并真心实意地尝试解决问题。
查琳的专业精神让原本艰难的经历变得轻松许多，我非常感谢她的支持。她是团队中不可或缺的一员。
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