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Matt M
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Knollwood Golf Club的点评
点评：Booked a tee time on line for 3:52 pm sat June 13th. When we arrived we were told a 1/2 hour for a cart. When we spoke to the starter he told us more like 45min. There was a pretty long line, we decided to get our money back and call it a day. At the point of sale machine it wouldn’t allow it to refund the $136 to our cards( two players). We were told it was maxed out on the day for refunds by the girl in the pro shop. I have left 4 messages for Nadia Clark (general manager)to get back to us. No return calls at all. I even tried calling the pro shop to see what’s going on with our refund. They don’t answer the phones either.
Next step will be to contact the Hamilton police and start the process of what our writes will be under the fraud division. I have played this course for quite a few years, born and raised in Ancaster Ont. With this kind of costumer service they won’t be around for long.
Please folks don’t support this organization there are a lot of good courses around that will gladly take your money and give the service we are deserved.
Next step will be to contact the Hamilton police and start the process of what our writes will be under the fraud division. I have played this course for quite a few years, born and raised in Ancaster Ont. With this kind of costumer service they won’t be around for long.
Please folks don’t support this organization there are a lot of good courses around that will gladly take your money and give the service we are deserved.
翻译：6月13日星期六下午3:52在网上预订了开球时间。到达后，工作人员告诉我们球车需要半小时。但当我们询问发球员时，他却说大概需要45分钟。当时排队的人很多，我们决定退款，然后结束当天的行程。然而，在收银机上，系统无法将136美元的款项退还到我们的卡上（我们是两个人）。专业商店的工作人员告诉我们，当天的退款额度已经用完了。我已经给总经理Nadia Clark留了四条信息，希望她能尽快回复。但始终没有收到回复。我甚至尝试打电话给专业商店询问退款情况，但他们也无人接听。
下一步，我们将联系汉密尔顿警方，并根据反欺诈部门的流程对此事提起诉讼。我在这家球场打球很多年了，我出生并成长于安大略省的安卡斯特。如果这家球场继续保持这种服务态度，恐怕很难长久经营下去。
请各位不要支持这个组织，市面上有很多优秀的课程，他们乐意收取费用并提供我们应得的服务。
下一步，我们将联系汉密尔顿警方，并根据反欺诈部门的流程对此事提起诉讼。我在这家球场打球很多年了，我出生并成长于安大略省的安卡斯特。如果这家球场继续保持这种服务态度，恐怕很难长久经营下去。
请各位不要支持这个组织，市面上有很多优秀的课程，他们乐意收取费用并提供我们应得的服务。
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