点评:Extremely disappointing experience! When we purchased our tickets at the village desk, we paid the requested amount, but no one mentioned there was an additional fee for the workshop. The workshop area wasn’t clearly marked to indicate which sections required separate payment - some areas were included while others cost extra.
My children had already begun participating in the activities when the manager approached me, claiming I hadn’t paid the workshop fee. Despite the minimal cost of the materials (likely under a dollar), she created an unnecessary scene and made it appear as though my family was trying to avoid payment, which was both embarrassing and unfair given the lack of clear communication about additional charges.
The poor signage, inadequate information at ticket purchase, and the manager’s unprofessional handling of what should have been a simple misunderstanding made for a very unpleasant visit
翻译:极其令人失望的经历!我们在村里的售票处买票时,支付了要求的金额,但没有人提到参加工作坊需要额外付费。工作坊区域没有明确标明哪些区域需要单独付费——有些区域包含在内,有些则需要额外付费。
我的孩子们已经开始参加活动了,这时经理来找我,声称我没有支付工作坊费用。尽管材料费很低(可能不到一美元),但她还是制造了不必要的场面,让我的家人看起来像是在逃避付款。考虑到额外收费方面缺乏清晰的沟通,这既令人尴尬又不公平。
糟糕的标识、购票时的信息不足,以及经理对本应是简单误会的不专业处理,导致了这次非常不愉快的体验。