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Jolin_2000
Where is the spa smell?
Rockliffe Hotel Spa的点评
点评：Spent the day yesterday with a group of friends, some members and some not. Had a nice day, but as a user centred service designer my mind always works a bit different and I look at the users interactions and experience. I left feeling that It was nice, but I had a big overall question,.
Where is the spa smell?
I also thought, Where is the tranquil music? Why did I leave smelling like a floral old lady? Why did my skin feel itchy? Why is there no eucalyptus smell in the steam room? No aromatherapy in the mosaic spa bed room or saunas.
It's so weird! Then the actual spa pool with the water features in it smelt like faint eggs (drainage) at certain times when in it.
The only place that smelt nice was the reception.
Please look into it as people come to a spa to smell nice and have lovely spa like products. I don't want to leave a nice day, feeling I smell floral with a hint of egg drainage.
I recently went to Ramside hall and even in the pin bowling alley toilets, they had elemis and it smelt incredible.
It's those user interactions and touch points that make an experience. That's why so many shops and attractions now use smell pods. Disney hotels have been doing it for years.
If you are a top spa and don't smell like a spa, you play no spa music and have no spa vibe, the user is questioning, is this even a spa?
Where is the spa smell?
I also thought, Where is the tranquil music? Why did I leave smelling like a floral old lady? Why did my skin feel itchy? Why is there no eucalyptus smell in the steam room? No aromatherapy in the mosaic spa bed room or saunas.
It's so weird! Then the actual spa pool with the water features in it smelt like faint eggs (drainage) at certain times when in it.
The only place that smelt nice was the reception.
Please look into it as people come to a spa to smell nice and have lovely spa like products. I don't want to leave a nice day, feeling I smell floral with a hint of egg drainage.
I recently went to Ramside hall and even in the pin bowling alley toilets, they had elemis and it smelt incredible.
It's those user interactions and touch points that make an experience. That's why so many shops and attractions now use smell pods. Disney hotels have been doing it for years.
If you are a top spa and don't smell like a spa, you play no spa music and have no spa vibe, the user is questioning, is this even a spa?
翻译：昨天和一群朋友一起度过了一天，其中一些是会员，一些不是。虽然过得很愉快，但作为一名以用户为中心的服务设计师，我的思维方式总是有些不同，我会关注用户的互动和体验。离开的时候，我感觉一切都很美好，但我心中却有一个很大的疑问：
水疗中心的香味呢？
我还在想，舒缓的音乐呢？为什么我离开的时候身上散发着一股老太太般的花香？为什么我的皮肤感觉发痒？为什么蒸汽房里没有桉树的味道？马赛克水疗床房和桑拿房里也没有芳香疗法。
这太奇怪了！而且，在水疗池里，有水景的地方，某些时候还会闻到一股淡淡的鸡蛋味（可能是排水的味道）。
唯一闻起来很香的地方是前台。
请调查一下这个问题，因为人们来水疗中心是为了闻起来香香的，享受优质的水疗产品。我不想在美好的一天结束后，身上却散发着一股花香，还夹杂着一丝鸡蛋味。
我最近去了拉姆赛德庄园，就连保龄球馆的洗手间里都放着艾丽美香氛，味道简直棒极了。
正是这些用户互动和接触点造就了体验。这就是为什么现在这么多商店和景点都使用香氛舱的原因。迪士尼酒店已经用了好几年了。
如果你是一家顶级水疗中心，却闻起来不像水疗中心，不放水疗音乐，也没有水疗氛围，顾客就会质疑：这真的是水疗中心吗？
水疗中心的香味呢？
我还在想，舒缓的音乐呢？为什么我离开的时候身上散发着一股老太太般的花香？为什么我的皮肤感觉发痒？为什么蒸汽房里没有桉树的味道？马赛克水疗床房和桑拿房里也没有芳香疗法。
这太奇怪了！而且，在水疗池里，有水景的地方，某些时候还会闻到一股淡淡的鸡蛋味（可能是排水的味道）。
唯一闻起来很香的地方是前台。
请调查一下这个问题，因为人们来水疗中心是为了闻起来香香的，享受优质的水疗产品。我不想在美好的一天结束后，身上却散发着一股花香，还夹杂着一丝鸡蛋味。
我最近去了拉姆赛德庄园，就连保龄球馆的洗手间里都放着艾丽美香氛，味道简直棒极了。
正是这些用户互动和接触点造就了体验。这就是为什么现在这么多商店和景点都使用香氛舱的原因。迪士尼酒店已经用了好几年了。
如果你是一家顶级水疗中心，却闻起来不像水疗中心，不放水疗音乐，也没有水疗氛围，顾客就会质疑：这真的是水疗中心吗？
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