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Lindsay C
A very enjoyable rental
Indie Campers的点评
点评：The van itself was fabulous and almost brand new, however, as it was the first time we have ever been away in a camper van we have little to compare it with. I am sure everything worked, but I wasn’t able to figure out how to put the heating on. Whilst the weather was very hot mostly, as we were by the west coast the sea mist made nights very cold!
Our only criticism was of the pickup and return. The pickup took almost 2 hours because the sole person was dealing with another customer returning a vehicle and complaining. This meant we were anxious to get away because we had a long drive ahead and therefore we may not have had a full comprehensive introduction to the vehicle. Also, for the return there was no one to meet us so we had to let ourselves into the yard and move a vehicle to get access to our car. It wasn’t too much of an issue and we were soon on our way home, but it would have been better to have had someone confirm that the van was returned in good condition.
I think Indie campers would benefit from having a 24/7 UK customer service number to talk to someone rather than having to go on the website chat and wait anything up to 24 hours for a response.
Our only criticism was of the pickup and return. The pickup took almost 2 hours because the sole person was dealing with another customer returning a vehicle and complaining. This meant we were anxious to get away because we had a long drive ahead and therefore we may not have had a full comprehensive introduction to the vehicle. Also, for the return there was no one to meet us so we had to let ourselves into the yard and move a vehicle to get access to our car. It wasn’t too much of an issue and we were soon on our way home, but it would have been better to have had someone confirm that the van was returned in good condition.
I think Indie campers would benefit from having a 24/7 UK customer service number to talk to someone rather than having to go on the website chat and wait anything up to 24 hours for a response.
翻译：那辆露营车本身棒极了，几乎算是全新的。不过，由于这是我们第一次使用露营车出行，所以没什么可以拿来对比的。我确信所有功能都正常运作，只是我搞不懂怎么开启暖气。虽然大部分时间天气都很热，但由于我们身处西海岸，海雾使得夜晚变得极为寒冷！
我们唯一的意见就是车辆的取车和归还流程。取车过程花了将近2个小时，因为工作人员只有一人，而他当时正在接待另一位来还车并抱怨的顾客。这让我们急着想离开，因为我们还有很长的路程要开，因此我们可能没能完整地了解车辆的各项功能。至于还车时，也没有人来接待我们，我们只能自己进入停车场，挪动一辆车后才能取到自己的车。不过这倒不算什么大问题，我们很快就启程回家了。不过，如果有人能确认那辆露营车是以良好状态归还的，那就更好了。
我认为Indie Campers应该设立一个全天候的英国客户服务热线，这样客户就能直接与人通话，而不必只能通过网站聊天功能等待长达24小时才能得到回复。
我们唯一的意见就是车辆的取车和归还流程。取车过程花了将近2个小时，因为工作人员只有一人，而他当时正在接待另一位来还车并抱怨的顾客。这让我们急着想离开，因为我们还有很长的路程要开，因此我们可能没能完整地了解车辆的各项功能。至于还车时，也没有人来接待我们，我们只能自己进入停车场，挪动一辆车后才能取到自己的车。不过这倒不算什么大问题，我们很快就启程回家了。不过，如果有人能确认那辆露营车是以良好状态归还的，那就更好了。
我认为Indie Campers应该设立一个全天候的英国客户服务热线，这样客户就能直接与人通话，而不必只能通过网站聊天功能等待长达24小时才能得到回复。
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