点评:We had both experienced a cancellation of our original flight the day before as we were bumped off our flight with KLM, due to issues with the computer systems and KLM unable to compensate us with food and drink vouchers and time was limited with the departure of our new flight, Swiss Port staff were trying so hard to resolve our issue the manager placed us on business class due to the issues. With this we were advised that we were entitled to use the No.1 lounge at Jersey Airport. We had never experienced this before and were treated with great staff, especially Olive who gave us a complimentary glass of champagne as the original trip was for my 50th birthday, she was attentive and very polite with a great smile and sense of humor. The food was delicious and fresh and the views were amazing from the lounge, while we sat back and relaxed (after a stressful day before and losing one day off our trip) we watched our KLM flight land. I would definitely recommend and pay for the next time we use Jersey Airport for a flight as the No.1 makes any journey worthwhile.
Thank you
Liam & Dora
翻译:前一天,我们两人的原定航班都因荷航的电脑系统出现问题而被取消,荷航也未能为我们提供餐饮券作为补偿。由于下一趟航班即将起飞,时间十分紧迫,瑞士港口的工作人员竭尽全力为我们解决问题。最终,经理出于同情将我们安排到了商务舱。随后我们得知,我们有权使用泽西岛机场的1号贵宾室。我们以前从未有过这样的体验。工作人员的服务极为周到,尤其是奥利芙——由于这次旅行原本是为了庆祝我的50岁生日,她特意为我们送上了一杯免费的香槟。她细心体贴、彬彬有礼,脸上总是挂着温暖的笑容,还很有幽默感。食物既美味又新鲜,从休闲厅望出去的景色也美不胜收。在经历了一天紧张的行程并损失了一天假期后,我们终于得以放松下来,静静欣赏着荷兰皇家航空的航班缓缓降落。我绝对会推荐这家服务,下次我们再从泽西机场乘机时也一定会付费使用,因为“No.1”服务让每一次旅程都物有所值。
谢谢。
利亚姆与多拉