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X4536RDmelanies
Extremely disappointing experience and terrible management experience
Zion Canyon Hot Springs的点评
点评：I accidentally left my personal hat and sunglasses in the gift shop while purchasing an item when we were leaving. When I called the next day, a staff member confirmed they had been found and kindly said they’d put them in a bag with my name and phone number so I could pick them up when I was available to. They assured me the items would be held until I was able to return after my husband’s project in Las Vegas.
Unfortunately, I couldn’t make the 5-hour return trip as planned, so I left multiple voicemails over the following weeks trying to arrange another way to get them back. I finally received a call on October 29 and was told I’d need to arrange and prepay for UPS pickup, which I was in the process of doing.
Just a few days later, my parents happened to be driving nearby and offered to pick up the items in person. When I called to let the staff know, I was shocked to hear that my belongings were “gone” — either given away or stolen.
This makes absolutely no sense considering I was told repeatedly that the items were safe and being held for me, and my contact information was literally attached to the bag. I was then told I “should have known” about a 30-day hold policy — something no one ever mentioned in any of my calls.
The staff showed no concern or accountability and offered zero compensation. You can’t tell a customer you’re holding their items and then just give them away without even making a phone call to the person whose name and number are with the items. That’s unprofessional and careless.
I’m extremely disappointed and would have expected far better communication, honesty, and responsibility from an establishment like this.
Unfortunately, I couldn’t make the 5-hour return trip as planned, so I left multiple voicemails over the following weeks trying to arrange another way to get them back. I finally received a call on October 29 and was told I’d need to arrange and prepay for UPS pickup, which I was in the process of doing.
Just a few days later, my parents happened to be driving nearby and offered to pick up the items in person. When I called to let the staff know, I was shocked to hear that my belongings were “gone” — either given away or stolen.
This makes absolutely no sense considering I was told repeatedly that the items were safe and being held for me, and my contact information was literally attached to the bag. I was then told I “should have known” about a 30-day hold policy — something no one ever mentioned in any of my calls.
The staff showed no concern or accountability and offered zero compensation. You can’t tell a customer you’re holding their items and then just give them away without even making a phone call to the person whose name and number are with the items. That’s unprofessional and careless.
I’m extremely disappointed and would have expected far better communication, honesty, and responsibility from an establishment like this.
翻译：离开时，我不小心把自己的帽子和太阳镜落在了礼品店里，当时我们正在那里买东西。第二天我打电话过去，一位工作人员确认找到了，并很友好地表示会把它们放在一个袋子里，上面写着我的名字和电话号码，方便我方便的时候来取。他们向我保证会帮我保管，直到我丈夫在拉斯维加斯的项目结束后我回来。
不幸的是，我无法按计划进行5小时的往返行程，所以在接下来的几周里，我多次留言，试图找到其他取回物品的方法。10月29日，我终于接到了电话，对方告诉我需要安排并预付UPS的取件费用，我当时正在办理相关手续。
几天后，我的父母正好开车路过附近，主动提出亲自去取。当我打电话告诉工作人员时，却震惊地得知我的东西“不见了”——要么是被送人了，要么是被偷了。
考虑到我被反复告知物品安全且已为我保管，而且我的联系方式就明明白白地贴在袋子上，这完全说不通。之后他们又告诉我“应该知道”有30天的保管政策——而我之前的所有电话沟通中，根本没人提到过这一点。
工作人员毫无责任感，也没有提供任何补偿。你不能告诉顾客你的物品已为你保管，然后连个电话都不打给物品主人就直接把东西送人。这太不专业、太不负责任了。
我非常失望，像这样的商家本应展现出更好的沟通、诚信和责任感。
不幸的是，我无法按计划进行5小时的往返行程，所以在接下来的几周里，我多次留言，试图找到其他取回物品的方法。10月29日，我终于接到了电话，对方告诉我需要安排并预付UPS的取件费用，我当时正在办理相关手续。
几天后，我的父母正好开车路过附近，主动提出亲自去取。当我打电话告诉工作人员时，却震惊地得知我的东西“不见了”——要么是被送人了，要么是被偷了。
考虑到我被反复告知物品安全且已为我保管，而且我的联系方式就明明白白地贴在袋子上，这完全说不通。之后他们又告诉我“应该知道”有30天的保管政策——而我之前的所有电话沟通中，根本没人提到过这一点。
工作人员毫无责任感，也没有提供任何补偿。你不能告诉顾客你的物品已为你保管，然后连个电话都不打给物品主人就直接把东西送人。这太不专业、太不负责任了。
我非常失望，像这样的商家本应展现出更好的沟通、诚信和责任感。
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