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Chris B
Heat damaged and only partial refund. Avoid this company
Candy In Bulk的点评
点评：**Chocolate arrived heat-damaged; only a partial refund**
My wife and I placed separate, identical orders for five-pound bags of Lindt LINDOR oatmilk truffles, and both orders included paid cold-pack protection. Both shipments arrived with the same problem: the chocolates had a whitish, chalky appearance, an unpleasant texture, and an off, stale-tasting flavor.
Candy In Bulk identified the issue as chocolate bloom caused by temperature changes during shipping or storage. While bloomed chocolate may still be considered safe to eat, the texture and flavor were noticeably degraded. The product was not of the quality we expected from Lindt truffles.
The refund process was inconsistent at first. The same representative initially offered my wife a 20% refund and offered me 25% for what appeared to be the same product condition and complaint. After further discussion, both refunds were increased to 50%.
The company later explained that refund percentages are based on the amount of damage visible in the submitted photos and may vary between cases. However, given that these were identical products with essentially the same appearance, texture, and taste problems, the differing initial offers still seemed arbitrary.
Candy In Bulk ultimately issued a 50% refund and said it would work to improve product handling and consistency in its resolution process. I appreciate that they increased the refund, but I do not believe paying half price is an adequate outcome for five pounds of chocolate that arrived with degraded taste and texture—especially when cold-pack protection was purchased.
Customers considering temperature-sensitive products should be aware that the chocolate may arrive bloomed and that the company may provide only a partial refund.
My wife and I placed separate, identical orders for five-pound bags of Lindt LINDOR oatmilk truffles, and both orders included paid cold-pack protection. Both shipments arrived with the same problem: the chocolates had a whitish, chalky appearance, an unpleasant texture, and an off, stale-tasting flavor.
Candy In Bulk identified the issue as chocolate bloom caused by temperature changes during shipping or storage. While bloomed chocolate may still be considered safe to eat, the texture and flavor were noticeably degraded. The product was not of the quality we expected from Lindt truffles.
The refund process was inconsistent at first. The same representative initially offered my wife a 20% refund and offered me 25% for what appeared to be the same product condition and complaint. After further discussion, both refunds were increased to 50%.
The company later explained that refund percentages are based on the amount of damage visible in the submitted photos and may vary between cases. However, given that these were identical products with essentially the same appearance, texture, and taste problems, the differing initial offers still seemed arbitrary.
Candy In Bulk ultimately issued a 50% refund and said it would work to improve product handling and consistency in its resolution process. I appreciate that they increased the refund, but I do not believe paying half price is an adequate outcome for five pounds of chocolate that arrived with degraded taste and texture—especially when cold-pack protection was purchased.
Customers considering temperature-sensitive products should be aware that the chocolate may arrive bloomed and that the company may provide only a partial refund.
翻译：**巧克力到货时受热损坏；仅部分退款**
我和妻子分别订购了五磅装的瑞士莲LINDOR燕麦奶松露巧克力，两份订单都包含付费冷藏包装。两批巧克力到货时都出现了同样的问题：巧克力表面泛白，质地粗糙，口感不佳，味道也变质了，像是放久了一样。
Candy In Bulk公司确认这是由于运输或储存过程中温度变化导致的巧克力霜化现象。虽然霜化后的巧克力仍然可以安全食用，但其口感和味道明显下降。这并非我们期望的瑞士莲松露巧克力应有的品质。
退款流程起初并不一致。同一位客服代表最初只愿意退还我妻子20%的款项，而我遇到的情况似乎相同，退款金额也相同。经过进一步沟通，最终两人的退款金额都提高到了50%。
该公司后来解释说，退款比例取决于提交照片中显示的损坏程度，并且可能因个案而异。然而，鉴于这些产品完全相同，外观、质地和口味问题也基本一致，最初不同的退款方案仍然显得随意。
Candy In Bulk 最终退还了 50% 的款项，并表示将努力改进产品处理流程，提高处理效率和一致性。我感谢他们提高了退款金额，但我认为对于五磅口感和质地都变差的巧克力来说，只退半价并不合适——尤其是在购买了冷藏包装的情况下。
考虑购买对温度敏感产品的顾客应该注意，巧克力到货时可能会出现起霜现象，而且该公司可能只会提供部分退款。
我和妻子分别订购了五磅装的瑞士莲LINDOR燕麦奶松露巧克力，两份订单都包含付费冷藏包装。两批巧克力到货时都出现了同样的问题：巧克力表面泛白，质地粗糙，口感不佳，味道也变质了，像是放久了一样。
Candy In Bulk公司确认这是由于运输或储存过程中温度变化导致的巧克力霜化现象。虽然霜化后的巧克力仍然可以安全食用，但其口感和味道明显下降。这并非我们期望的瑞士莲松露巧克力应有的品质。
退款流程起初并不一致。同一位客服代表最初只愿意退还我妻子20%的款项，而我遇到的情况似乎相同，退款金额也相同。经过进一步沟通，最终两人的退款金额都提高到了50%。
该公司后来解释说，退款比例取决于提交照片中显示的损坏程度，并且可能因个案而异。然而，鉴于这些产品完全相同，外观、质地和口味问题也基本一致，最初不同的退款方案仍然显得随意。
Candy In Bulk 最终退还了 50% 的款项，并表示将努力改进产品处理流程，提高处理效率和一致性。我感谢他们提高了退款金额，但我认为对于五磅口感和质地都变差的巧克力来说，只退半价并不合适——尤其是在购买了冷藏包装的情况下。
考虑购买对温度敏感产品的顾客应该注意，巧克力到货时可能会出现起霜现象，而且该公司可能只会提供部分退款。
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