点评:TERRIBLE Service and Sale of Defective Product. Systemic Issues at T-Mobile Aventura Store.
On December 11, I purchased an iPhone that immediately started critically overheating. Sales rep Odetto ignored the issue. Manager Luis confirmed the defect but refused to process an immediate exchange, promising a "simple replacement" on December 13.
When I returned on December 13, Luis demanded that I pay the full price of the phone a second time, treating the original payment as a refund later. This is a false promise and an unacceptable scheme.
Furthermore, due to Luis's failure to activate the promised phone number, I lost communication for several days. I observed another customer with identical complaints. I demand an immediate exchange WITHOUT requiring double payment! I strongly advise against this store.
Dates: Dec 11–13. Staff: Odetto, Luis.
翻译:糟糕的服务和销售缺陷产品。T-Mobile Aventura门店存在系统性问题。
12月11日,我购买了一部iPhone,但手机立即出现严重过热问题。销售代表Odetto对此置之不理。经理Luis确认了手机存在缺陷,但拒绝立即更换,只承诺12月13日“简单更换”。
12月13日我再次前往门店时,Luis要求我再次支付手机全款,并声称之前的付款将作为后续退款。这完全是虚假承诺,令人无法接受。
此外,由于Luis未能激活承诺的手机号码,我与外界失去了联系数日。我还看到另一位顾客也遇到了同样的问题。我要求立即更换,且不得重复付款!我强烈建议大家不要光顾这家门店。
日期:12月11日至13日。员工:Odetto、Luis。