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the customer service needs improvement
Churchill Theatre的点评
点评：This is a great theatre, but the customer service really needs improvement. We attended the children’s performance of Robin Hood and arrived on time. There were no allocated seats for this show, so people could sit anywhere. We found seats and the play began shortly after.
About five minutes into the performance, a family of five arrived late and struggled to find seats in the dark. An actress from the play asked my children to sit on the floor and asked me to move several seats along to make space for the latecomers. This was not ideal, especially as my daughter has a knee injury and found it difficult and painful to sit on the cold floor with her knee bent.
The late‑arriving family then sat next to us. Their young son, who was sitting on his mother’s lap, was screaming loudly and repeatedly kicking my son, who was sitting on the floor in front of them. Their grandmother also kept talking throughout the performance in another language. It was extremely distracting, and we struggled to focus on what was happening in the play.
Latecomers should not be prioritised over visitors who arrive on time and behave respectfully. It felt very unfair. If Churchill Theatre intends to allow late entry, they should consider keeping a few chairs near the entrance to avoid disturbing the audience and the performers.
If everyone behaved like this—arriving late, talking, causing disruption—there would be no point in going to the theatre, as no one would be able to enjoy the performance.
About five minutes into the performance, a family of five arrived late and struggled to find seats in the dark. An actress from the play asked my children to sit on the floor and asked me to move several seats along to make space for the latecomers. This was not ideal, especially as my daughter has a knee injury and found it difficult and painful to sit on the cold floor with her knee bent.
The late‑arriving family then sat next to us. Their young son, who was sitting on his mother’s lap, was screaming loudly and repeatedly kicking my son, who was sitting on the floor in front of them. Their grandmother also kept talking throughout the performance in another language. It was extremely distracting, and we struggled to focus on what was happening in the play.
Latecomers should not be prioritised over visitors who arrive on time and behave respectfully. It felt very unfair. If Churchill Theatre intends to allow late entry, they should consider keeping a few chairs near the entrance to avoid disturbing the audience and the performers.
If everyone behaved like this—arriving late, talking, causing disruption—there would be no point in going to the theatre, as no one would be able to enjoy the performance.
翻译：这家剧院很棒，但客户服务真的需要改进。我们去看了儿童版的《罗宾汉》，准时到达。这场演出没有指定座位，所以观众可以随意入座。我们找到座位后，演出很快就开始了。
演出开始大约五分钟后，一家五口迟到了，他们在黑暗中费力地寻找座位。剧中的一位女演员让我的孩子们坐在地板上，并让我挪动几个座位，给迟到的观众腾出空间。这很不方便，尤其是我女儿膝盖受伤，坐在冰冷的地板上，膝盖弯曲，让她感到很不舒服，也很疼。
迟到的那家人随后坐在了我们旁边。他们的小儿子坐在他妈妈的腿上，大声尖叫，还不停地踢坐在他们前面地板上的我儿子。他们的祖母在整场演出中都用另一种语言喋喋不休。这非常分散注意力，我们很难集中精力观看演出。
迟到者不应优先于准时到达且举止得体的观众。这让人感觉非常不公平。如果丘吉尔剧院打算允许迟到者入场，他们应该考虑在入口附近放置一些椅子，以免打扰观众和表演者。
如果每个人都像这样——迟到、交谈、制造混乱——那么去剧院就毫无意义了，因为没有人能够好好欣赏演出。
演出开始大约五分钟后，一家五口迟到了，他们在黑暗中费力地寻找座位。剧中的一位女演员让我的孩子们坐在地板上，并让我挪动几个座位，给迟到的观众腾出空间。这很不方便，尤其是我女儿膝盖受伤，坐在冰冷的地板上，膝盖弯曲，让她感到很不舒服，也很疼。
迟到的那家人随后坐在了我们旁边。他们的小儿子坐在他妈妈的腿上，大声尖叫，还不停地踢坐在他们前面地板上的我儿子。他们的祖母在整场演出中都用另一种语言喋喋不休。这非常分散注意力，我们很难集中精力观看演出。
迟到者不应优先于准时到达且举止得体的观众。这让人感觉非常不公平。如果丘吉尔剧院打算允许迟到者入场，他们应该考虑在入口附近放置一些椅子，以免打扰观众和表演者。
如果每个人都像这样——迟到、交谈、制造混乱——那么去剧院就毫无意义了，因为没有人能够好好欣赏演出。
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