点评:We were due to visit the bunny boot camp this morning with our 1.5 year old twins. Sadly during the night they began vomiting so we decided to contact Samantha and see if there were any chance we could change days (there were plenty of slots left for the week after) we were told she could not give us a refund (which I completely agree with) however she was unable to let us come next week instead as it was an on the day change. Obviously, child sickness is unpredictable, therefore I had no option but to contact her on the day of our booking. We paid £30 for x2 adults & x2 children which ended up being wasted as we only had 2 hours, on the day of our booking to gift out tickets to someone else (which we struggled to do) for a small, local business aimed at small children I find this decision extremely poor & will be sure not to visit in the future … and will tell people of this encounter. Bare this in mind if you book tickets in the future for the Gonks of Gardenshillock. I appreciate people need to run a business, but people are also in a cost of living crisis and we have completely wasted £30. Thankfully, our boys are too little to understand what they have missed out on today, but what a shame it is for older children who know what they have missed out on. Wouldn’t recommend, which is a shame as we had read great reviews and were looking forward to our day out.
翻译:今天上午我们原本计划带1岁半的双胞胎去参加兔子训练营。可惜的是,他们昨晚开始呕吐,所以我们联系了Samantha,看看能不能改期(下周还有很多空位)。她告诉我们不能退款(我完全同意),但因为是当天改期,所以她也不能让我们改到下周。孩子生病的情况难以预料,所以我别无选择,只能在预订当天联系她。我们花了30英镑买了2个大人和2个孩子的票,结果却白白浪费了,因为我们只有2个小时的时间,而且当天我们很难找到合适的票把票转送给别人。这是一家面向小孩子的小型本地企业,我觉得他们的决定非常糟糕,以后肯定不会再去了……而且我会把这次经历告诉其他人。如果你以后要预订Gonks of Gardenshillock的门票,请务必记住这一点。我理解商家需要经营生意,但现在生活成本高企,我们白白浪费了30英镑。幸好孩子们还小,不懂今天错过了什么,但对那些知道自己错过了什么的大孩子来说,真是太可惜了。不推荐,真是遗憾,因为我们之前看过很多好评,也很期待这次出行。