点评:I wish I had read the reviews before booking with this company. Unfortunately, I have had a very similar experience to many of the people who have posted here.
I returned the car in spotless condition, yet the company claimed that I had caused damage. One of the alleged scratches was inside the vehicle near my seat, even though it appeared to be an old mark of about 1 cm. They also pointed out two or three extremely minor scratches on the rear passenger side of the car. Frankly, the accusations make little sense. How could someone sitting in a seat cause a scratch in that location?
I asked for previous inspection reports and documentation showing the condition of the vehicle before my rental, but I was told that no such records were available. Despite this lack of evidence, they withheld my deposit of £960 and I was also charged an international transaction fee.
I know with complete confidence that I did not cause the damage they are claiming. I am now hoping to recover my hard-earned money and would strongly advise others to carefully review customer feedback before booking with this company.
翻译:我真希望在预订这家公司之前看过评论。不幸的是,我的经历和这里很多其他用户的经历非常相似。
我把车还回去的时候一尘不染,但这家公司却声称是我造成的损坏。他们说其中一处划痕在车内靠近我座位的地方,但那看起来只是大约1厘米长的老痕迹。他们还指出后排乘客侧有两三处极其细微的划痕。坦白说,这些指控根本站不住脚。坐在座位上的人怎么可能在那个位置造成划痕呢?
我要求他们提供之前的车辆检查报告和租车前的车辆状况证明文件,但他们说没有这些记录。尽管没有这些证据,他们还是扣留了我的960英镑押金,还收取了一笔国际交易费。
我完全确信我没有造成他们所说的那些损坏。我现在希望能追回我辛苦挣来的钱,并强烈建议大家在预订这家公司之前仔细阅读客户评价。