Would Not Recommend - MTS Globe Barcelona - MTS Globe Spain (Las Chafiras) - MTS Globe Spain - 63条旅客点评与比价

maia12****

Would Not Recommend - MTS Globe Barcelona

MTS Globe Spain的点评

2026年08月10日发布于: 海外

点评：What should’ve been a straightforward transfer back to the airport proved very stressful when trying to locate our pick up point. We had spoken to our receptionist prior to our leaving date to find the pickup location, she was unsure as the location stated on the app contradicted itself. I called MTS Globe the morning of our leaving date, and the man on the phone was very helpful and confirmed our pick up time as we never received a message confirming it. We got to our pickup location 15 minutes early, and as no bus had arrived by 5:55pm (5 mins before departure), we called the customer support number to check we were in the right place. The lady on the phone was very condescending and spoke to us like children during what was already a stressful time for us as we did not want to miss the bus. I did not appreciate how we were spoken to and think she could learn a thing or two when it comes to customer service. We ran to the front of another hotel after a gut feeling told us to, and our bus was just pulling off. We ran into the middle of the road to flag the driver down and luckily he was nice enough to pull over and let us on the bus. We couldn’t apologise to him enough, although think the apology should come from the staff on the phone and whoever is responsible for writing the pick up location. Avoid using where possible!

翻译：本应是个简单的机场返程行程，但由于难以找到接载地点，整个过程变得十分紧张。出发前我们曾询问前台工作人员接载地点，但她也不确定，因为应用程序上显示的地址前后矛盾。出发当天早上，我给MTS Globe打电话，接听电话的男子非常热心，他确认了我们的接载时间——因为我们始终没有收到任何确认信息。我们提前15分钟到达了接车地点，但截至下午5点55分（发车前5分钟）仍没有巴士到来。于是我们拨打了客服电话，以确认自己是否找对了地方。接电话的女士态度极其傲慢，在我们因担心错过巴士而本就紧张不安的时候，她却像对待小孩子一样对我们说话。这种对待方式让我们很不舒服，我觉得她在客户服务方面还需要多多学习。凭着直觉，我们跑到了另一家酒店前，此时我们的巴士正好要出发。我们冲到马路中间向司机招手，幸运的是，他人很好，立刻靠边停车让我们上了车。我们对他千恩万谢，不过我觉得真正该道歉的应该是电话接线员以及负责设定上车地点的相关人员。尽可能避免使用该地点吧！

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