点评:Absolutely disgusting experience. Our personal property was vandalized during this charter with a racist slur written in permanent marker. Let that sink in. We paid thousands of dollars for a private experience just to leave feeling disrespected, uncomfortable, and honestly disturbed.
The behavior from crew member José started before we even got on the boat with rude comments toward our group and our appearance. By the end of the trip, someone had written ‘playa gringa’ across one of our personal items. This wasn’t a joke and it wasn’t funny — it was intentional, hostile, and completely unacceptable behavior toward paying guests.
What makes it worse is that nobody took real accountability. Instead of outrage or urgency, the situation was minimized and brushed off like we were overreacting.
If you are looking for a welcoming, professional experience, do NOT book here. No one spending this kind of money on a vacation should have to worry about racist vandalism of their belongings by the people hired to host them
翻译:简直令人作呕的经历。在这次包船旅行中,我们的个人物品被人用记号笔写上了种族歧视的侮辱性字眼。想想都觉得恶心。我们花了数千美元享受私人体验,结果却带着不被尊重、不舒服,甚至可以说是精神错乱的感觉离开。
船员何塞的行为在我们上船前就开始了,他对我们一行人和我们的外貌出言不逊。行程结束时,有人在我们的一件个人物品上写了“playa gringa”(白人海滩)。这不是玩笑,一点也不好笑——这是故意的、充满敌意的,是完全不可接受的,是对付费客人的侮辱。
更糟糕的是,没有人真正承担责任。他们非但没有表现出愤怒或紧迫感,反而轻描淡写地把这件事当作我们反应过度。
如果您想要的是热情周到、专业的服务,千万不要预订这家。任何人花这么多钱度假,都不应该还要担心自己的财物被雇佣来接待他们的人进行种族歧视的破坏。