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Elliot M
Swiss Air, do not care!
Zurich Airport的点评
点评：I flew with Swiss Air on a business trip from Manchester to Zurich return with a "Hand baggage only" ticket. The journey went smooth flying into Zurich, on the return trip Zurich to Newcastle I was advised by check-in that my hand baggage was the correct size and fine to proceed to security. Just before boarding at the gate the staff advised that my carry on baggage was not included on my ticket??? having had no problem from UK and check in at Zurich.
Before I was allowed to board they demanded a 70CHF charge (£65) for the bag which was always within the ticket limit and subject to rudeness and extra security checks because I challenged the staffs incompetence!
Terrible staff at their main hub of operations, communication and customer interaction needs massive improvement especially when all other passengers with the same ticket as mine were allowed to board with bags and I was discriminated against?
Appalling service.
Before I was allowed to board they demanded a 70CHF charge (£65) for the bag which was always within the ticket limit and subject to rudeness and extra security checks because I challenged the staffs incompetence!
Terrible staff at their main hub of operations, communication and customer interaction needs massive improvement especially when all other passengers with the same ticket as mine were allowed to board with bags and I was discriminated against?
Appalling service.
翻译：我乘坐瑞士航空出差，从曼彻斯特飞往苏黎世，返程也是同样航线，购买的是“仅携带手提行李”的机票。前往苏黎世的航程一切顺利；而在从苏黎世返回纽卡斯尔的航班上，值机人员告诉我我的手提行李尺寸符合要求，可以直接通过安检。然而就在登机口，工作人员却告知我该机票并不包含携带手提行李的权限？？？此前在英国以及苏黎世的值机环节均未出现任何问题。在我被允许登机前，他们居然要求我支付70瑞士法郎（约合65英镑）的费用来处理行李——而该行李的重量其实始终在机票规定的限制范围内。由于我指出了工作人员的无能表现，他们对我态度恶劣，还对我进行了额外的安检！
他们主要运营中心的工作人员素质极差，沟通与客户服务水平亟需大幅提升。毕竟，其他持有和我相同机票的乘客都能顺利携带行李登机，唯独我遭到了歧视。
服务糟糕透顶。
他们主要运营中心的工作人员素质极差，沟通与客户服务水平亟需大幅提升。毕竟，其他持有和我相同机票的乘客都能顺利携带行李登机，唯独我遭到了歧视。
服务糟糕透顶。
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