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Zenya88
Good airport facilities, but very disappointing transfer security experience
Zurich Airport的点评
点评：Zurich Airport itself has many good facilities. The airport is clean and well organised, there are good lounges, smoking areas, showers, decent Wi-Fi and plenty of places to sit and relax during a connection.
Unfortunately, our transfer security experience completely spoiled the impression.
We were travelling Business Class after an overnight long-haul flight from Zanzibar and had already been through security before boarding. During transit in Zurich, we were treated in a very unpleasant and unnecessarily rude way by one of the security officers, Mr Klein.
The issue was with a few small bottles of water and two juices. These were taken from us during transfer security, despite the fact that we were already airside and had arrived from another international flight. What made the situation worse was not only the rule itself, but the way it was handled. Instead of calmly explaining the procedure, the officer was abrupt and confrontational, and even asked why I had not “stayed with my luggage”, which made absolutely no sense in the situation.
At one point my bag was returned to my friend Elena rather than to me, while I was still dealing with security. The whole experience felt chaotic and unnecessarily hostile.
What is especially frustrating is the inconsistency: passengers starting their journey in Zurich appear to be treated differently from transfer passengers who have already been screened elsewhere. After travelling Business Class specifically for comfort, having that comfort completely disrupted during a connection by this kind of treatment was extremely disappointing.
We have travelled through many European airports, including Finland, where security staff managed to enforce rules politely, professionally and respectfully. Unfortunately, that was not our experience in Zurich.
The airport itself is very good, but staff attitude at transfer security seriously needs improvement.
Unfortunately, our transfer security experience completely spoiled the impression.
We were travelling Business Class after an overnight long-haul flight from Zanzibar and had already been through security before boarding. During transit in Zurich, we were treated in a very unpleasant and unnecessarily rude way by one of the security officers, Mr Klein.
The issue was with a few small bottles of water and two juices. These were taken from us during transfer security, despite the fact that we were already airside and had arrived from another international flight. What made the situation worse was not only the rule itself, but the way it was handled. Instead of calmly explaining the procedure, the officer was abrupt and confrontational, and even asked why I had not “stayed with my luggage”, which made absolutely no sense in the situation.
At one point my bag was returned to my friend Elena rather than to me, while I was still dealing with security. The whole experience felt chaotic and unnecessarily hostile.
What is especially frustrating is the inconsistency: passengers starting their journey in Zurich appear to be treated differently from transfer passengers who have already been screened elsewhere. After travelling Business Class specifically for comfort, having that comfort completely disrupted during a connection by this kind of treatment was extremely disappointing.
We have travelled through many European airports, including Finland, where security staff managed to enforce rules politely, professionally and respectfully. Unfortunately, that was not our experience in Zurich.
The airport itself is very good, but staff attitude at transfer security seriously needs improvement.
翻译：苏黎世机场本身拥有许多不错的设施。机场干净且井然有序，有舒适的休息室、吸烟区、淋浴间、稳定的无线网络，还有许多可供旅客在转机时休息放松的地方。
遗憾的是，我们在安检环节的经历彻底破坏了这种良好印象。
我们在从桑给巴尔出发的长途航班上搭乘了商务舱，出发前其实已经通过过安检。而在苏黎世转机期间……我们遭到了安保人员克莱因先生极其不友善且毫无必要的粗鲁对待。
问题出在几小瓶水和两盒果汁上。尽管当时我们已经通过安检区，而且刚从另一趟国际航班上下来，但这些物品还是被在转机安检时没收了。让情况更糟糕的不仅是这项规定本身，还有执行规定的方式。那位安保人员并没有心平气和地解释相关流程，反而态度生硬且充满对抗性。他们甚至问我为什么没有“守在行李旁”，在这种情况下这种说法完全毫无道理。
有一次，在我还在和安检人员交涉时，我的包却被交给了我的朋友埃琳娜，而不是我本人。整个经历显得混乱不堪，而且氛围也毫无必要地充满敌意。
最令人沮丧的是这种不一致的待遇：从苏黎世出发的乘客似乎受到的对待，与那些已在其他地方接受过安检的转机乘客截然不同。我特意选择商务舱出行以求舒适体验，但就在中转时，这种对待方式彻底破坏了我的舒适感，实在令人极为失望。
我们曾去过欧洲的很多机场，包括芬兰的机场，那里的安保人员都能以礼貌、专业且尊重他人的方式执行规定。遗憾的是，在苏黎世我们并未有如此体验。
机场环境本身很不错，但中转区的安保人员态度实在亟需改进。
遗憾的是，我们在安检环节的经历彻底破坏了这种良好印象。
我们在从桑给巴尔出发的长途航班上搭乘了商务舱，出发前其实已经通过过安检。而在苏黎世转机期间……我们遭到了安保人员克莱因先生极其不友善且毫无必要的粗鲁对待。
问题出在几小瓶水和两盒果汁上。尽管当时我们已经通过安检区，而且刚从另一趟国际航班上下来，但这些物品还是被在转机安检时没收了。让情况更糟糕的不仅是这项规定本身，还有执行规定的方式。那位安保人员并没有心平气和地解释相关流程，反而态度生硬且充满对抗性。他们甚至问我为什么没有“守在行李旁”，在这种情况下这种说法完全毫无道理。
有一次，在我还在和安检人员交涉时，我的包却被交给了我的朋友埃琳娜，而不是我本人。整个经历显得混乱不堪，而且氛围也毫无必要地充满敌意。
最令人沮丧的是这种不一致的待遇：从苏黎世出发的乘客似乎受到的对待，与那些已在其他地方接受过安检的转机乘客截然不同。我特意选择商务舱出行以求舒适体验，但就在中转时，这种对待方式彻底破坏了我的舒适感，实在令人极为失望。
我们曾去过欧洲的很多机场，包括芬兰的机场，那里的安保人员都能以礼貌、专业且尊重他人的方式执行规定。遗憾的是，在苏黎世我们并未有如此体验。
机场环境本身很不错，但中转区的安保人员态度实在亟需改进。
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