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TSA IS BAD NOW
Zurich Airport的点评
点评：I fly through Zurich Airport 8+ times a year and have generally always had very positive experiences, particularly with the security staff. Unfortunately, my experience four days ago was by far the worst I have ever had here.
I was travelling with analogue film and a film camera and asked for the film to be hand-checked, as I have done many times before at Zurich including just one week prior, without any issue. The security agent was incredibly rude and flat-out refused my request, insisting that this was “never” something they did and essentially treating me as though I was lying about my previous experiences.
What makes this particularly frustrating is that Zurich Airport’s own current guidance states that analogue photographic film can be damaged by the new CT scanners and recommends presenting it separately for manual screening. Despite this, I was forced to put my film through the scanner.
I travel through ZRH frequently enough that I recognise many of the security staff, and I have never experienced anything like this before. I had also never seen this particular employee before, so perhaps he was new or had not been fully informed of the procedure. If that was the case, I would have had absolutely no problem with it everyone has to learn. What was unacceptable was the dismissive and confrontational attitude, and the refusal to check or ask another member of staff when I explained that I had routinely had my film manually screened there before.
One bad interaction does not erase the many good experiences I have had at Zurich Airport, but this was extremely disappointing, particularly when I was asking for something that the airport itself currently recommends for analogue film.
I was travelling with analogue film and a film camera and asked for the film to be hand-checked, as I have done many times before at Zurich including just one week prior, without any issue. The security agent was incredibly rude and flat-out refused my request, insisting that this was “never” something they did and essentially treating me as though I was lying about my previous experiences.
What makes this particularly frustrating is that Zurich Airport’s own current guidance states that analogue photographic film can be damaged by the new CT scanners and recommends presenting it separately for manual screening. Despite this, I was forced to put my film through the scanner.
I travel through ZRH frequently enough that I recognise many of the security staff, and I have never experienced anything like this before. I had also never seen this particular employee before, so perhaps he was new or had not been fully informed of the procedure. If that was the case, I would have had absolutely no problem with it everyone has to learn. What was unacceptable was the dismissive and confrontational attitude, and the refusal to check or ask another member of staff when I explained that I had routinely had my film manually screened there before.
One bad interaction does not erase the many good experiences I have had at Zurich Airport, but this was extremely disappointing, particularly when I was asking for something that the airport itself currently recommends for analogue film.
翻译：我每年会经由苏黎世机场往返8次以上，总体而言体验一直都很不错，尤其是与安检人员打交道时。可惜，四天前的经历却是我在此地经历过最糟糕的一次。
我当时携带着胶片及胶片相机，像以往多次那样请求工作人员对胶片进行人工检查——就在一周前我在苏黎世机场也这么做过，当时一切顺利。然而这次，安检人员极其无礼，直接拒绝了我的请求。他们坚称自己“从来不会”这么做，实际上就是把我当成一个在编造过往经历的骗子。
最让人恼火的是，苏黎世机场当前的指南明确指出：传统的摄影胶片可能会受到新型CT扫描仪的损害，因此建议将胶片单独拿出来进行人工检查。即便如此，我还是被迫把胶片送进了扫描仪。我经常往返于苏黎世机场，因此能认出很多安检人员。但我以前从未遇到过这种情况。我也从未见过那位工作人员，或许他是新来的，或者还没完全了解相关流程。如果真是这样，我完全不会有意见——毕竟每个人都需要学习嘛。真正不可接受的是他那种漠不关心且充满对抗性的态度。当我说明自己之前一直都是在那里由人工方式对胶卷进行检查时，对方却拒绝进行检查，也不愿意询问其他工作人员。
虽然一次糟糕的体验并不能抹去我在苏黎世机场的诸多良好经历，但这次经历实在令人失望至极——尤其是因为我所要求的服务正是机场本身目前向使用传统胶卷的旅客所推荐的。
我当时携带着胶片及胶片相机，像以往多次那样请求工作人员对胶片进行人工检查——就在一周前我在苏黎世机场也这么做过，当时一切顺利。然而这次，安检人员极其无礼，直接拒绝了我的请求。他们坚称自己“从来不会”这么做，实际上就是把我当成一个在编造过往经历的骗子。
最让人恼火的是，苏黎世机场当前的指南明确指出：传统的摄影胶片可能会受到新型CT扫描仪的损害，因此建议将胶片单独拿出来进行人工检查。即便如此，我还是被迫把胶片送进了扫描仪。我经常往返于苏黎世机场，因此能认出很多安检人员。但我以前从未遇到过这种情况。我也从未见过那位工作人员，或许他是新来的，或者还没完全了解相关流程。如果真是这样，我完全不会有意见——毕竟每个人都需要学习嘛。真正不可接受的是他那种漠不关心且充满对抗性的态度。当我说明自己之前一直都是在那里由人工方式对胶卷进行检查时，对方却拒绝进行检查，也不愿意询问其他工作人员。
虽然一次糟糕的体验并不能抹去我在苏黎世机场的诸多良好经历，但这次经历实在令人失望至极——尤其是因为我所要求的服务正是机场本身目前向使用传统胶卷的旅客所推荐的。
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