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Venture0368779****
Very Disappointing Experience
Perveran Kapadokya的点评
点评：We spent nearly two hours in the store and genuinely enjoyed shopping. The sales associate who helped us was friendly, patient, and made the experience enjoyable. We were happy with the clothes we selected and intended to leave with a very positive impression.
Unfortunately, everything changed at checkout.
The store manager’s attitude toward us was noticeably cold and dismissive throughout the payment process. While greeting and interacting warmly with European customers, we were completely ignored despite having spent considerable time and money in the store. There was no greeting, no smile, no basic courtesy, and we felt we were treated differently from other customers.
As Asian visitors, this difference in treatment left us feeling deeply uncomfortable and unwelcome. Whether intentional or not, it gave us the strong impression that customers were being treated differently based on their ethnicity.
It is a real shame because the sales staff provided excellent service. However, one manager’s behavior completely overshadowed what could have been a wonderful shopping experience.
We left feeling disappointed, and our impression of the brand dropped to the lowest point. Sadly, we will not return, nor would we recommend this store unless all customers are treated with the same respect and professionalism, regardless of where they come from.
Unfortunately, everything changed at checkout.
The store manager’s attitude toward us was noticeably cold and dismissive throughout the payment process. While greeting and interacting warmly with European customers, we were completely ignored despite having spent considerable time and money in the store. There was no greeting, no smile, no basic courtesy, and we felt we were treated differently from other customers.
As Asian visitors, this difference in treatment left us feeling deeply uncomfortable and unwelcome. Whether intentional or not, it gave us the strong impression that customers were being treated differently based on their ethnicity.
It is a real shame because the sales staff provided excellent service. However, one manager’s behavior completely overshadowed what could have been a wonderful shopping experience.
We left feeling disappointed, and our impression of the brand dropped to the lowest point. Sadly, we will not return, nor would we recommend this store unless all customers are treated with the same respect and professionalism, regardless of where they come from.
翻译：我们在店里待了将近两个小时，真心享受这次购物过程。为我们服务的店员友善又耐心，让整个体验十分愉快。我们对选中的衣物很满意，原本打算带着极好的印象离开。
可惜，结账时一切都变了。
在整个付款过程中，店长对我们的态度明显冷漠且敷衍。他一边热情地向欧洲顾客打招呼、互动，尽管我们在这家店花费了大量时间和金钱，却完全被漠视。没有问候，没有微笑，连最基本的礼貌都没有，我们感觉自己受到的待遇与其他顾客截然不同。
作为亚洲游客，这种区别对待让我们感到极为不自在，甚至觉得自己不受欢迎。不管这是有意为之还是无心之举，它都给我们留下了这样的强烈印象：店方会根据顾客的种族来区别对待。真是可惜，因为售货员们提供了非常优质的服务。然而，其中一位经理的行为彻底破坏了原本可以堪称完美的购物体验。
我们带着失望的心情离开了，对这个品牌的印象也降到了最低点。很遗憾，我们不会再光顾了；除非所有顾客都能得到同等的尊重与专业的对待，无论他们来自哪里，否则我们也不会向他人推荐这家店。
可惜，结账时一切都变了。
在整个付款过程中，店长对我们的态度明显冷漠且敷衍。他一边热情地向欧洲顾客打招呼、互动，尽管我们在这家店花费了大量时间和金钱，却完全被漠视。没有问候，没有微笑，连最基本的礼貌都没有，我们感觉自己受到的待遇与其他顾客截然不同。
作为亚洲游客，这种区别对待让我们感到极为不自在，甚至觉得自己不受欢迎。不管这是有意为之还是无心之举，它都给我们留下了这样的强烈印象：店方会根据顾客的种族来区别对待。真是可惜，因为售货员们提供了非常优质的服务。然而，其中一位经理的行为彻底破坏了原本可以堪称完美的购物体验。
我们带着失望的心情离开了，对这个品牌的印象也降到了最低点。很遗憾，我们不会再光顾了；除非所有顾客都能得到同等的尊重与专业的对待，无论他们来自哪里，否则我们也不会向他人推荐这家店。
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