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Nightmare
O2高空漫步体验活动的点评
点评：The O2 Endangered My Disabled Family Accessible space available was Unused – This Venue Is NOT Safe For Vulnerable People*
*Rating: 0/5*
I am not writing this review because I am angry. I am writing it because I am terrified for the next family. I am writing it so no other vulnerable person is forced to endure what The O2 London put us through at the Shreya Ghoshal concert. This was not poor service. This was not a misunderstanding. This was a deliberate, sustained failure to protect a disabled guest when the venue had every resource to do so. *It deserves 0 stars because a venue that endangers disabled people should not be rated at all.*
We did not arrive unprepared. We did not turn up expecting special treatment. We followed The O2’s own process to the letter. We applied for and received a valid Access Pass – the very system The O2 created to identify and safeguard disabled and vulnerable guests. We brought genuine, documented proof of disability. We arrived early. We spoke to staff. We were clear, polite, and proactive. In return, The O2 treated our Access Pass like a napkin and our safety like a joke.
*Let me be absolutely clear: there was availability and space in the designated accessible area for the entire evening.* This is the fact that makes their conduct unforgivable. This was not a sold-out section where hard choices had to be made. I stood there and saw it. Empty accessible seats. Clear sightlines to the stage. Room for a wheelchair, room for a companion, room for dignity. The safe option was available from the moment the doors opened.
Instead, The O2 staff made a conscious decision to ignore our Access Pass and place my vulnerable family member in general admission. We were put directly into a standing, drunk, aggressive, and disrespectful crowd. For anyone, it would have been unpleasant. For a person with accessibility needs, it was dangerous.
What followed for the entire first half of that concert was a living nightmare. My vulnerable family member was jostled, shoved, and boxed in. Drinks were spilled. Abusive comments were made when we asked for a fraction of space. The noise, the crush, the inability to leave quickly – these are not minor inconveniences for a disabled person. They are triggers for panic, pain, and real physical risk. My family member was visibly distressed. Shaking. Terrified. Trying to disappear to avoid being targeted.
And The O2 staff saw it all. They were not absent. They were present. They stood meters away. We made eye contact. We pleaded. We held up the Access Pass again. We pointed to the distress. We pointed to the empty accessible seats that were in their direct line of sight. We begged them to either move us to the safe area that was already empty, or control the people causing harm. They did nothing. They chose to watch a vulnerable guest suffer rather than use the space they already had to prevent it. Inaction is a decision. They decided our safety was not worth the effort of walking us 20 meters.
For over an hour, The O2 forced us to endure extreme stress, fear, humiliation, and physical risk. Only at the interval – after the trauma was already inflicted, after the memories of that concert were already ruined – did they finally move us to the accessible section. The same section that had been empty the whole time. The same section we should have been in from minute one.
This is not a “training issue”. This is a culture issue. This is a venue that has accessibility policies for PR and legal compliance, but no will to enforce them when it matters. Under the Equality Act 2010, service providers have a legal duty to make reasonable adjustments so disabled people are not put at a substantial disadvantage. I cannot think of a more blatant breach than this: *having empty accessible seating, having a guest with a verified Access Pass being actively harassed and endangered, and refusing to connect the two.* The O2 had the means, the knowledge, the duty, and the physical space. Their failure was total.
The damage is not just a ruined night out. The O2 stole something from us. They stole the joy of live music. They stole the feeling of being safe in public. They replaced it with the knowledge that our Access Pass is meaningless and that venue staff will watch you suffer before they help you. That emotional toll does not end when the concert ends. The anxiety, the anger, the feeling of being treated as subhuman – we carry that now.
*So this is my warning, and I will make it as plain as I can:* If you have a vulnerable family member, if you rely on an Access Pass, if you need step-free access, a seat, a calm environment, or any protection from crowds, The O2 London is not safe for you. Their infrastructure means nothing. Their promises mean nothing. Their staff will stand by while you are put at risk, even when empty accessible seats are right there.
*The O2 risked my vulnerable family when they had empty accessible seats available the entire time.* That is the headline. That is the truth. Do not let your family be their next case study in neglect.
*Rating: 0/5.* Zero stars. Zero care. Zero trust. Avoid this venue if you have accessibility needs. They do not deserve your money, your time, or the risk to your loved ones.
*Rating: 0/5*
I am not writing this review because I am angry. I am writing it because I am terrified for the next family. I am writing it so no other vulnerable person is forced to endure what The O2 London put us through at the Shreya Ghoshal concert. This was not poor service. This was not a misunderstanding. This was a deliberate, sustained failure to protect a disabled guest when the venue had every resource to do so. *It deserves 0 stars because a venue that endangers disabled people should not be rated at all.*
We did not arrive unprepared. We did not turn up expecting special treatment. We followed The O2’s own process to the letter. We applied for and received a valid Access Pass – the very system The O2 created to identify and safeguard disabled and vulnerable guests. We brought genuine, documented proof of disability. We arrived early. We spoke to staff. We were clear, polite, and proactive. In return, The O2 treated our Access Pass like a napkin and our safety like a joke.
*Let me be absolutely clear: there was availability and space in the designated accessible area for the entire evening.* This is the fact that makes their conduct unforgivable. This was not a sold-out section where hard choices had to be made. I stood there and saw it. Empty accessible seats. Clear sightlines to the stage. Room for a wheelchair, room for a companion, room for dignity. The safe option was available from the moment the doors opened.
Instead, The O2 staff made a conscious decision to ignore our Access Pass and place my vulnerable family member in general admission. We were put directly into a standing, drunk, aggressive, and disrespectful crowd. For anyone, it would have been unpleasant. For a person with accessibility needs, it was dangerous.
What followed for the entire first half of that concert was a living nightmare. My vulnerable family member was jostled, shoved, and boxed in. Drinks were spilled. Abusive comments were made when we asked for a fraction of space. The noise, the crush, the inability to leave quickly – these are not minor inconveniences for a disabled person. They are triggers for panic, pain, and real physical risk. My family member was visibly distressed. Shaking. Terrified. Trying to disappear to avoid being targeted.
And The O2 staff saw it all. They were not absent. They were present. They stood meters away. We made eye contact. We pleaded. We held up the Access Pass again. We pointed to the distress. We pointed to the empty accessible seats that were in their direct line of sight. We begged them to either move us to the safe area that was already empty, or control the people causing harm. They did nothing. They chose to watch a vulnerable guest suffer rather than use the space they already had to prevent it. Inaction is a decision. They decided our safety was not worth the effort of walking us 20 meters.
For over an hour, The O2 forced us to endure extreme stress, fear, humiliation, and physical risk. Only at the interval – after the trauma was already inflicted, after the memories of that concert were already ruined – did they finally move us to the accessible section. The same section that had been empty the whole time. The same section we should have been in from minute one.
This is not a “training issue”. This is a culture issue. This is a venue that has accessibility policies for PR and legal compliance, but no will to enforce them when it matters. Under the Equality Act 2010, service providers have a legal duty to make reasonable adjustments so disabled people are not put at a substantial disadvantage. I cannot think of a more blatant breach than this: *having empty accessible seating, having a guest with a verified Access Pass being actively harassed and endangered, and refusing to connect the two.* The O2 had the means, the knowledge, the duty, and the physical space. Their failure was total.
The damage is not just a ruined night out. The O2 stole something from us. They stole the joy of live music. They stole the feeling of being safe in public. They replaced it with the knowledge that our Access Pass is meaningless and that venue staff will watch you suffer before they help you. That emotional toll does not end when the concert ends. The anxiety, the anger, the feeling of being treated as subhuman – we carry that now.
*So this is my warning, and I will make it as plain as I can:* If you have a vulnerable family member, if you rely on an Access Pass, if you need step-free access, a seat, a calm environment, or any protection from crowds, The O2 London is not safe for you. Their infrastructure means nothing. Their promises mean nothing. Their staff will stand by while you are put at risk, even when empty accessible seats are right there.
*The O2 risked my vulnerable family when they had empty accessible seats available the entire time.* That is the headline. That is the truth. Do not let your family be their next case study in neglect.
*Rating: 0/5.* Zero stars. Zero care. Zero trust. Avoid this venue if you have accessibility needs. They do not deserve your money, your time, or the risk to your loved ones.
翻译：O2 场馆危及了我家残障人士的安全。明明有无障碍空间却无人使用——这个场馆对弱势群体来说并不安全*
*评分：0/5*
我写这篇评论并非出于愤怒，而是因为我为下一个家庭感到恐惧。我写这篇评论是为了避免其他弱势群体被迫经历我们在 O2 伦敦观看 Shreya Ghoshal 演唱会时所遭遇的痛苦。这不是服务差劲，也不是误会，而是场馆明明拥有所有必要的资源，却故意且持续地未能保护残障人士的安全。*它应该得到 0 星，因为一个危及残障人士安全的场馆根本不应该被评分。*
我们并非毫无准备地前来，也并非期望得到特殊待遇。我们严格按照 O2 的流程操作。我们申请并获得了有效的无障碍通行证——这正是 O2 为识别和保护残障人士而设立的系统。我们携带了真实有效的残障证明文件。我们提前到达。我们与工作人员进行了沟通。我们态度清晰、礼貌且积极主动。然而，O2体育馆却把我们的无障碍通行证视若无物，把我们的安全当成儿戏。
*我必须郑重声明：当晚指定的无障碍区域始终空位充足。* 正是这一点，使得他们的行为不可饶恕。这并非一个需要做出艰难抉择的售罄区域。我亲眼所见。无障碍座位空着，视野开阔，足以容纳轮椅、陪同人员，并能维护尊严。从开门的那一刻起，安全的选择就摆在那里。
然而，O2体育馆的工作人员却蓄意无视我们的无障碍通行证，将我这位行动不便的家人安排在普通入场区。我们被直接安排到一群站着的、醉醺醺的、充满攻击性和不尊重他人的人群中。对任何人来说，这都令人不快。而对于有行动不便的人来说，这更是危险重重。
接下来的半场演出，简直就是一场噩梦。我那体弱的家人被推搡、挤挤，饮料洒了一地。当我们要求腾出一点空间时，他们还出言不逊。噪音、拥挤、无法快速离开——对于残障人士来说，这些绝非小事。它们会引发恐慌、疼痛，甚至带来真正的身体危险。我的家人明显受到了惊吓，浑身颤抖，惊恐万分，试图躲开，以免成为攻击目标。
而O2的工作人员却目睹了这一切。他们并非置身事外，而是就在几米之外。我们与他们目光交汇，苦苦哀求，再次举起无障碍通行证，指着那家人痛苦的处境，指着他们视线范围内空着的无障碍座位。我们恳求他们要么带我们去已经空着的安全区域，要么控制住那些造成伤害的人。他们却无动于衷。他们宁愿眼睁睁地看着一位体弱的客人受苦，也不愿利用现有的空间来阻止这一切。不作为也是一种选择。他们认为，为了我们的安全，带我们走20米都显得不值得。
一个多小时里，O2体育馆强迫我们忍受极度的压力、恐惧、羞辱和人身危险。直到中场休息——在创伤已经造成、那场演唱会的记忆已被彻底摧毁之后——他们才终于把我们安排到无障碍区域。而这个区域之前一直空无一人。我们本应从一开始就待在这个区域。
这不是“培训问题”，而是文化问题。这家场馆制定了无障碍政策，只是为了公关和遵守法律，但在真正需要的时候却毫无执行的意愿。根据2010年《平等法案》，服务提供商有法律义务做出合理的调整，确保残疾人士不会处于明显不利的地位。我想不出比这更明目张胆的违规行为了：*无障碍座位空着，一位持有有效无障碍通行证的客人却遭到骚扰和威胁，而他们却拒绝将两者联系起来。* O2体育馆拥有相应的资源、知识、责任和场地。他们的失职是彻底的。
损失远不止一个糟糕的夜晚。 O2体育馆从我们身上偷走了一些东西。他们偷走了现场音乐的乐趣，偷走了在公共场所感到安全的感觉。取而代之的是，我们的无障碍通行证毫无意义，场馆工作人员会在你受苦之后才伸出援手。这种精神创伤并不会随着音乐会的结束而消失。焦虑、愤怒、被当作非人对待的感觉——这些都一直伴随着我们。
*所以，我要发出警告，而且我会尽可能清楚地表达：*如果你有体弱的家人，如果你依赖无障碍通行证，如果你需要无障碍通道、座位、安静的环境，或者任何能让你免受人群拥挤的保护，那么伦敦O2体育馆对你来说并不安全。他们的基础设施毫无意义。他们的承诺毫无意义。即使无障碍座位就在眼前，他们的工作人员也会袖手旁观，任由你身处险境。
*O2体育馆明明一直都有空置的无障碍座位，却让我的家人身处险境。这就是标题，这就是真相。别让你的家人成为他们下一个疏忽大意的案例。
*评分：0/5。* 零星。零关怀。零信任。如果您有无障碍需求，请避开这家场所。他们不值得您花费金钱、时间，更不值得您让亲人承担风险。
*评分：0/5*
我写这篇评论并非出于愤怒，而是因为我为下一个家庭感到恐惧。我写这篇评论是为了避免其他弱势群体被迫经历我们在 O2 伦敦观看 Shreya Ghoshal 演唱会时所遭遇的痛苦。这不是服务差劲，也不是误会，而是场馆明明拥有所有必要的资源，却故意且持续地未能保护残障人士的安全。*它应该得到 0 星，因为一个危及残障人士安全的场馆根本不应该被评分。*
我们并非毫无准备地前来，也并非期望得到特殊待遇。我们严格按照 O2 的流程操作。我们申请并获得了有效的无障碍通行证——这正是 O2 为识别和保护残障人士而设立的系统。我们携带了真实有效的残障证明文件。我们提前到达。我们与工作人员进行了沟通。我们态度清晰、礼貌且积极主动。然而，O2体育馆却把我们的无障碍通行证视若无物，把我们的安全当成儿戏。
*我必须郑重声明：当晚指定的无障碍区域始终空位充足。* 正是这一点，使得他们的行为不可饶恕。这并非一个需要做出艰难抉择的售罄区域。我亲眼所见。无障碍座位空着，视野开阔，足以容纳轮椅、陪同人员，并能维护尊严。从开门的那一刻起，安全的选择就摆在那里。
然而，O2体育馆的工作人员却蓄意无视我们的无障碍通行证，将我这位行动不便的家人安排在普通入场区。我们被直接安排到一群站着的、醉醺醺的、充满攻击性和不尊重他人的人群中。对任何人来说，这都令人不快。而对于有行动不便的人来说，这更是危险重重。
接下来的半场演出，简直就是一场噩梦。我那体弱的家人被推搡、挤挤，饮料洒了一地。当我们要求腾出一点空间时，他们还出言不逊。噪音、拥挤、无法快速离开——对于残障人士来说，这些绝非小事。它们会引发恐慌、疼痛，甚至带来真正的身体危险。我的家人明显受到了惊吓，浑身颤抖，惊恐万分，试图躲开，以免成为攻击目标。
而O2的工作人员却目睹了这一切。他们并非置身事外，而是就在几米之外。我们与他们目光交汇，苦苦哀求，再次举起无障碍通行证，指着那家人痛苦的处境，指着他们视线范围内空着的无障碍座位。我们恳求他们要么带我们去已经空着的安全区域，要么控制住那些造成伤害的人。他们却无动于衷。他们宁愿眼睁睁地看着一位体弱的客人受苦，也不愿利用现有的空间来阻止这一切。不作为也是一种选择。他们认为，为了我们的安全，带我们走20米都显得不值得。
一个多小时里，O2体育馆强迫我们忍受极度的压力、恐惧、羞辱和人身危险。直到中场休息——在创伤已经造成、那场演唱会的记忆已被彻底摧毁之后——他们才终于把我们安排到无障碍区域。而这个区域之前一直空无一人。我们本应从一开始就待在这个区域。
这不是“培训问题”，而是文化问题。这家场馆制定了无障碍政策，只是为了公关和遵守法律，但在真正需要的时候却毫无执行的意愿。根据2010年《平等法案》，服务提供商有法律义务做出合理的调整，确保残疾人士不会处于明显不利的地位。我想不出比这更明目张胆的违规行为了：*无障碍座位空着，一位持有有效无障碍通行证的客人却遭到骚扰和威胁，而他们却拒绝将两者联系起来。* O2体育馆拥有相应的资源、知识、责任和场地。他们的失职是彻底的。
损失远不止一个糟糕的夜晚。 O2体育馆从我们身上偷走了一些东西。他们偷走了现场音乐的乐趣，偷走了在公共场所感到安全的感觉。取而代之的是，我们的无障碍通行证毫无意义，场馆工作人员会在你受苦之后才伸出援手。这种精神创伤并不会随着音乐会的结束而消失。焦虑、愤怒、被当作非人对待的感觉——这些都一直伴随着我们。
*所以，我要发出警告，而且我会尽可能清楚地表达：*如果你有体弱的家人，如果你依赖无障碍通行证，如果你需要无障碍通道、座位、安静的环境，或者任何能让你免受人群拥挤的保护，那么伦敦O2体育馆对你来说并不安全。他们的基础设施毫无意义。他们的承诺毫无意义。即使无障碍座位就在眼前，他们的工作人员也会袖手旁观，任由你身处险境。
*O2体育馆明明一直都有空置的无障碍座位，却让我的家人身处险境。这就是标题，这就是真相。别让你的家人成为他们下一个疏忽大意的案例。
*评分：0/5。* 零星。零关怀。零信任。如果您有无障碍需求，请避开这家场所。他们不值得您花费金钱、时间，更不值得您让亲人承担风险。
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