下载App
资质规则
旅行
账户
PandPing
1
Arrogant Management
喜乐乐度假村的点评
点评：I had a very disappointing experience with the management at Kiroro Resort. During my visit, one of the managers came across as rude, dismissive, and unnecessarily arrogant. Instead of addressing concerns with professionalism, he seemed uninterested in helping and lacked basic customer service skills.
At a resort that promotes high standards and hospitality, this kind of attitude is unacceptable. Guests come here expecting a welcoming and respectful environment, but this interaction left a very negative impression. Good management should lead by noble example, and unfortunately, that was not the case here.
I hope the resort takes this feedback seriously and ensures that all staff—especially those in leadership roles—are properly trained in customer service and guest relations. This experience did not reflect the level of hospitality I expected. Will not return again. We expect Japanese hospitality but he seemed too arrogant for this job .
At a resort that promotes high standards and hospitality, this kind of attitude is unacceptable. Guests come here expecting a welcoming and respectful environment, but this interaction left a very negative impression. Good management should lead by noble example, and unfortunately, that was not the case here.
I hope the resort takes this feedback seriously and ensures that all staff—especially those in leadership roles—are properly trained in customer service and guest relations. This experience did not reflect the level of hospitality I expected. Will not return again. We expect Japanese hospitality but he seemed too arrogant for this job .
翻译：我在Kiroro度假村的管理方面遇到了非常令人失望的事情。入住期间，一位经理态度粗鲁、傲慢无礼，而且极其傲慢。他非但没有以专业的态度处理客人的问题，反而显得漠不关心，缺乏基本的客户服务技能。
对于一个标榜高标准和热情好客的度假村来说，这种态度是不可接受的。客人来到这里期待的是热情周到的服务，但这次的经历却留下了非常糟糕的印象。优秀的管理应该以身作则，而这家度假村显然没有做到这一点。
我希望度假村能够认真对待我的反馈，并确保所有员工——尤其是管理人员——都接受过良好的客户服务和宾客关系培训。这次的体验与我预期的服务水平完全不符。我不会再来了。我们期待的是日式待客之道，但这位经理的态度实在太傲慢，根本不适合这份工作。
对于一个标榜高标准和热情好客的度假村来说，这种态度是不可接受的。客人来到这里期待的是热情周到的服务，但这次的经历却留下了非常糟糕的印象。优秀的管理应该以身作则，而这家度假村显然没有做到这一点。
我希望度假村能够认真对待我的反馈，并确保所有员工——尤其是管理人员——都接受过良好的客户服务和宾客关系培训。这次的体验与我预期的服务水平完全不符。我不会再来了。我们期待的是日式待客之道，但这位经理的态度实在太傲慢，根本不适合这份工作。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
