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Lisa H
Nice facility, aggressive staff
Tauern Spa的点评
点评：The spa itself is attractive — multiple pools, jacuzzis, nice atmosphere — but the customer service completely ruins the experience. We bought a 3‑hour pass, only to discover that the time doesn’t include changing, so you’re already set up to fail. It feels designed to push people into paying extra.
When we tried to leave, our wristbands wouldn’t let us out. We looked for staff — no one bothered to help. In the rush to avoid being charged a full‑day pass, we accidentally missed swiping one wristband. We pressed what looked like an exit button; it turned out to be an emergency button. That’s on the spa — if your emergency button looks like a normal exit button, that’s a design flaw.
A staff member then stormed over, aggressive and rude, delivering a sarcastic lecture about emergency exits on planes. Completely unprofessional. Instead of helping resolve a simple mistake, she escalated it, followed us, and even threatened to call the police. Over a checkout error we were actively trying to fix.
The facility may be nice, but the attitude and behaviour of the staff were unacceptable. No courtesy, no clarity, no willingness to help — just hostility. Tauern Spa seriously needs to rethink its customer service and train staff in basic respect and communication.
When we tried to leave, our wristbands wouldn’t let us out. We looked for staff — no one bothered to help. In the rush to avoid being charged a full‑day pass, we accidentally missed swiping one wristband. We pressed what looked like an exit button; it turned out to be an emergency button. That’s on the spa — if your emergency button looks like a normal exit button, that’s a design flaw.
A staff member then stormed over, aggressive and rude, delivering a sarcastic lecture about emergency exits on planes. Completely unprofessional. Instead of helping resolve a simple mistake, she escalated it, followed us, and even threatened to call the police. Over a checkout error we were actively trying to fix.
The facility may be nice, but the attitude and behaviour of the staff were unacceptable. No courtesy, no clarity, no willingness to help — just hostility. Tauern Spa seriously needs to rethink its customer service and train staff in basic respect and communication.
翻译：这家水疗中心本身挺不错的——有多个泳池、按摩浴缸，氛围也很宜人——但糟糕的客户服务彻底毁了整个体验。我们购买了3小时的入场券，结果发现这时间并不包含更衣时间，这就注定了顾客很难按时离开。整个设计显然是为了迫使人们额外付费。
当我们试图离开时，手环却阻止我们出门。我们四处寻找工作人员，却没人愿意提供帮助。为了避免被收取全天入场费，我们只好……我们不小心忘了刷其中一个手环。我们按下了看起来像出口按钮的按键，结果那其实是紧急按钮。这要怪水疗中心的设计——如果紧急按钮长得和普通出口按钮一模一样，那显然是设计上的缺陷。
随后，一名工作人员怒气冲冲地走过来，态度蛮横无礼，还冷嘲热讽地给我们讲解飞机上的紧急出口规则。完全不专业。她不但没有帮忙纠正这个简单的失误，反而使情况变得更糟，还一直跟着我们，甚至威胁要报警。我们当时正在努力修复一个结账系统出现的错误。
虽然设施不错，但员工的态度和行为实在不可接受。毫无礼貌、说话含糊不清，也不愿意提供帮助——只有敌意。Tauern Spa真的需要重新审视其客户服务水平，并对员工进行基本的尊重与沟通技巧培训。
当我们试图离开时，手环却阻止我们出门。我们四处寻找工作人员，却没人愿意提供帮助。为了避免被收取全天入场费，我们只好……我们不小心忘了刷其中一个手环。我们按下了看起来像出口按钮的按键，结果那其实是紧急按钮。这要怪水疗中心的设计——如果紧急按钮长得和普通出口按钮一模一样，那显然是设计上的缺陷。
随后，一名工作人员怒气冲冲地走过来，态度蛮横无礼，还冷嘲热讽地给我们讲解飞机上的紧急出口规则。完全不专业。她不但没有帮忙纠正这个简单的失误，反而使情况变得更糟，还一直跟着我们，甚至威胁要报警。我们当时正在努力修复一个结账系统出现的错误。
虽然设施不错，但员工的态度和行为实在不可接受。毫无礼貌、说话含糊不清，也不愿意提供帮助——只有敌意。Tauern Spa真的需要重新审视其客户服务水平，并对员工进行基本的尊重与沟通技巧培训。
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