点评:I'm a huge fan of KAF, their products are great, the cafe serves delicious food, and the baking classes are absolutely top-notch. I do wish there were =some= option for having a sandwich customized a little. I just had dental surgery, and I need to avoid biting into anything hard or stiff or that might have sharpish edges, like an artisan bread crust. They couldn't offer me anything -- not to use a croissant, not to trim off the crusts, not to cut it into quarters instead of half (because the sandwiches are already wrapped, sliced diagonally in half) so I could eat from the center, not even to cut a croissant in half for me so I could buy both the sandwich and the croissant, then transfer the fillings into the croissant, which is soft enough I can bite into. I tried to cut it into quarters myself or cut the crusts off, but the plastic knife wasn't up to the task. I finally had to take the bread off, peel the crusts off, then put the bread back on. Messy, as I'd already added mustard, which obviously was my own mistake. I understand the need to streamline the process, they were very busy while we were there so I didn't actually complain, just accepted it, and of course I'll be back after my mouth heals, but maybe figure out how to manage minor special orders for people who really =can't= just eat off the menu with no changes ever for any reason. I would have happily waited fifteen minutes with the understanding this is a special order. I would have been happy to pay an upcharge for causing extra work. I'm hoping this is a new system and they'll figure out how to accommodate at least the occasional special request.
翻译:我是KAF的超级粉丝,他们的产品很棒,咖啡馆提供美味的食物,烘焙课程绝对是一流的。我确实希望有一些=一些=可以定制三明治的选项。我刚刚做过牙科手术,我需要避免咬任何坚硬或僵硬的东西,或者可能有锋利边缘的东西,比如手工面包皮。他们无法为我提供任何东西——不使用牛角面包,不修剪面包皮,不将其切成四分之一而不是一半(因为三明治已经包好,对角切成两半),这样我就可以从中心,甚至没有为我把牛角面包切成两半,这样我就可以同时购买三明治和牛角面包,然后将馅料转移到牛角面包中,牛角面包足够软,我可以咬下去。我试图自己把它切成四等分或切掉外壳,但塑料刀无法胜任这项任务。最后我不得不把面包取下来,剥掉面包皮,然后把面包放回去。乱七八糟,因为我已经加了芥末,这显然是我自己的错误。我理解简化流程的必要性,我们在那里的时候他们非常忙,所以我实际上并没有抱怨,只是接受了它,当然,我的嘴痊愈后我会回来,但也许弄清楚如何处理轻微的问题为那些真的=不能=只吃菜单上的人的特别订单,无论出于任何原因都没有改变。如果我知道这是一个特殊订单,我会很高兴等十五分钟。我很乐意为造成额外工作而支付额外费用。我希望这是一个新系统,他们会弄清楚如何至少满足偶尔的特殊要求。