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saltcolin
Poor cafe, such a shame.
The Point的点评
点评：We visited The Point in Eastleigh to see an excellent performance by a local amateur theatre group. The show was fantastic, and the venue itself is lovely.
Unfortunately, our experience was let down by the café, which feels like a missed opportunity. We arrived early to enjoy a drink and a chat before the performance, but were disappointed by both the service and what was on offer. We paid £7.50 for a single can of Pepsi (served as-is, with no glass or ice) and a small machine-made cappuccino in a paper cup.
Although proper coffee cups were sitting behind the counter, we were told they couldn't be used because the kitchen was closed during shows, so they couldn't be washed. When we questioned this, we were rather abruptly told that "it's policy."
I'm sorry, but this is a theatre. Shows are exactly when your café is likely to be busiest, so the catering provision should be organised to reflect that. It seems strange that customers attending performances are expected to accept a reduced service because there happens to be a show on.
It's such a shame, because the venue itself is excellent and the performance was thoroughly enjoyable. With a better café experience, it would have been a perfect visit.
Unfortunately, our experience was let down by the café, which feels like a missed opportunity. We arrived early to enjoy a drink and a chat before the performance, but were disappointed by both the service and what was on offer. We paid £7.50 for a single can of Pepsi (served as-is, with no glass or ice) and a small machine-made cappuccino in a paper cup.
Although proper coffee cups were sitting behind the counter, we were told they couldn't be used because the kitchen was closed during shows, so they couldn't be washed. When we questioned this, we were rather abruptly told that "it's policy."
I'm sorry, but this is a theatre. Shows are exactly when your café is likely to be busiest, so the catering provision should be organised to reflect that. It seems strange that customers attending performances are expected to accept a reduced service because there happens to be a show on.
It's such a shame, because the venue itself is excellent and the performance was thoroughly enjoyable. With a better café experience, it would have been a perfect visit.
翻译：我们前往伊斯特利的The Point剧院，观看了当地业余戏剧团的精彩演出。表演非常出色，剧院本身的环境也相当宜人。
遗憾的是，咖啡馆的服务却让这次体验大打折扣，实在可惜。演出前我们早早到达，本想喝点东西、聊聊天，但服务质量和所提供的饮品都令我们失望不已。我们花7.50英镑只买到了一罐百事可乐——而且就是原封不动地直接端上来的。没有玻璃杯也没有冰块），还有一杯装在纸杯里的、机器制作的卡布奇诺。
虽然柜台后面有合适的咖啡杯，但我们被告知不能使用，因为演出期间厨房处于关闭状态，杯子无法清洗。当我们对此提出疑问时，对方相当生硬地回复说：“这是规定。”
很抱歉，但这里可是剧院。演出期间正是咖啡馆最可能生意兴隆的时候，因此餐饮供应理应随之做出相应安排才对。奇怪的是，仅仅因为当天有演出，观众们就必须接受服务质量下降的情况。
真是可惜，因为演出场地本身非常出色，演出也相当精彩。如果能有更好的咖啡厅服务，这次体验就堪称完美了。
遗憾的是，咖啡馆的服务却让这次体验大打折扣，实在可惜。演出前我们早早到达，本想喝点东西、聊聊天，但服务质量和所提供的饮品都令我们失望不已。我们花7.50英镑只买到了一罐百事可乐——而且就是原封不动地直接端上来的。没有玻璃杯也没有冰块），还有一杯装在纸杯里的、机器制作的卡布奇诺。
虽然柜台后面有合适的咖啡杯，但我们被告知不能使用，因为演出期间厨房处于关闭状态，杯子无法清洗。当我们对此提出疑问时，对方相当生硬地回复说：“这是规定。”
很抱歉，但这里可是剧院。演出期间正是咖啡馆最可能生意兴隆的时候，因此餐饮供应理应随之做出相应安排才对。奇怪的是，仅仅因为当天有演出，观众们就必须接受服务质量下降的情况。
真是可惜，因为演出场地本身非常出色，演出也相当精彩。如果能有更好的咖啡厅服务，这次体验就堪称完美了。
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