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Compass0260038****
Stolen $10,000 USD
Go That Way的点评
点评：Avoid Gothatway Tours at All Costs!
Do not let the "sweet" initial sales pitch fool you. Gothatway Tours in Cape Town is a company that operates with zero integrity. We booked a large group tour (20 people) and paid over $10,000 USD upfront. Due to unforeseen circumstances, we had to cancel our trip a full four months before the departure date.
The moment we moved from "paying customers" to "people needing a cancellation," the tone shifted from professional and friendly to absolute ice. They have become completely unresponsive and are flatly refusing to refund a single cent of our $10k+, despite their own website stating that cancellations made more than 30 days out are eligible for a refund.
Why you should stay away:
* Predatory Practices: They are happy to take your money but will ghost you the moment you need support.
* Breach of Contract: They are ignoring their own 30-day cancellation policy to pocket a massive sum of money they didn't earn.
* Terrible Communication: Once they realized they might have to return the funds, the "service" vanished.
A company that treats a group of 20 this poorly is not one you can trust with your vacation or your hard-earned money. There are dozens of reputable operators in Cape Town—do not risk your money with Gothatway. They are currently holding $10,000 of our money hostage for a trip that isn't even happening for another four months.
Avoid, avoid, avoid.
Since their own website (as of August 2024) explicitly states: "Cancellations More Than 30 Days Before Departure: No cancellation fees apply.
Do not let the "sweet" initial sales pitch fool you. Gothatway Tours in Cape Town is a company that operates with zero integrity. We booked a large group tour (20 people) and paid over $10,000 USD upfront. Due to unforeseen circumstances, we had to cancel our trip a full four months before the departure date.
The moment we moved from "paying customers" to "people needing a cancellation," the tone shifted from professional and friendly to absolute ice. They have become completely unresponsive and are flatly refusing to refund a single cent of our $10k+, despite their own website stating that cancellations made more than 30 days out are eligible for a refund.
Why you should stay away:
* Predatory Practices: They are happy to take your money but will ghost you the moment you need support.
* Breach of Contract: They are ignoring their own 30-day cancellation policy to pocket a massive sum of money they didn't earn.
* Terrible Communication: Once they realized they might have to return the funds, the "service" vanished.
A company that treats a group of 20 this poorly is not one you can trust with your vacation or your hard-earned money. There are dozens of reputable operators in Cape Town—do not risk your money with Gothatway. They are currently holding $10,000 of our money hostage for a trip that isn't even happening for another four months.
Avoid, avoid, avoid.
Since their own website (as of August 2024) explicitly states: "Cancellations More Than 30 Days Before Departure: No cancellation fees apply.
翻译：千万不要选择 Gothatway Tours！
不要被他们最初“甜言蜜语”的推销蒙蔽。位于开普敦的 Gothatway Tours 是一家毫无诚信的公司。我们预订了一个大型旅行团（20 人），并预付了超过 1 万美元。由于一些不可预见的情况，我们不得不在出发日期前整整四个月取消行程。
从我们作为“付费客户”变成“需要取消行程的人”的那一刻起，他们的态度就从专业友好变成了冷若冰霜。他们完全不予回应，并且断然拒绝退还我们一分钱，尽管他们自己的网站上明明写着提前 30 天以上取消行程是可以退款的。
为什么你应该远离他们：
* 掠夺性行为：他们乐于收取你的钱，但一旦你需要帮助，他们就会消失得无影无踪。
* 违约：他们无视自己 30 天的取消政策，私吞了一大笔他们根本没赚到的钱。
* 沟通极差：一旦他们意识到可能需要退款，“服务”就荡然无存。
一家如此对待20人旅行团的公司，根本不值得你托付假期和辛苦赚来的钱。开普敦有几十家信誉良好的旅行社——千万别把钱浪费在Gothatway身上。他们扣留了我们1万美元，而我们的旅行甚至还要四个月才能成行。
千万别选他们！
因为他们自己的网站（截至2024年8月）明确写着：“出发前30天以上取消：不收取取消费用。”
不要被他们最初“甜言蜜语”的推销蒙蔽。位于开普敦的 Gothatway Tours 是一家毫无诚信的公司。我们预订了一个大型旅行团（20 人），并预付了超过 1 万美元。由于一些不可预见的情况，我们不得不在出发日期前整整四个月取消行程。
从我们作为“付费客户”变成“需要取消行程的人”的那一刻起，他们的态度就从专业友好变成了冷若冰霜。他们完全不予回应，并且断然拒绝退还我们一分钱，尽管他们自己的网站上明明写着提前 30 天以上取消行程是可以退款的。
为什么你应该远离他们：
* 掠夺性行为：他们乐于收取你的钱，但一旦你需要帮助，他们就会消失得无影无踪。
* 违约：他们无视自己 30 天的取消政策，私吞了一大笔他们根本没赚到的钱。
* 沟通极差：一旦他们意识到可能需要退款，“服务”就荡然无存。
一家如此对待20人旅行团的公司，根本不值得你托付假期和辛苦赚来的钱。开普敦有几十家信誉良好的旅行社——千万别把钱浪费在Gothatway身上。他们扣留了我们1万美元，而我们的旅行甚至还要四个月才能成行。
千万别选他们！
因为他们自己的网站（截至2024年8月）明确写着：“出发前30天以上取消：不收取取消费用。”
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