点评:We went there to celebrate my birthday & the staff went above & beyond. MINA our butler on 13th floor was very attentive and provided few birthday gifts & surprises. Svetlana from Guest Relation is very helpful and gave us a tour for the whole hotel & provided valuable information. & we had a special request for late check out and she was able to grant this exception. Jenny from the reception assisted in the check in & check out process and it was very smooth & fast. She provided a nice teddy bear for my daughter as a gift & Jaime as well was always welcoming and present in the reception to assist with any questions. The hotel is one of the historical Icons in dubai & needless to say that service is the highest and the view from the suite was amazing on 13th floor. Not to mention the breath taking infinity pool & jacuzzi. Dont skip breakfast with a mesmerizing view in the morning & the fine quality of food. Exceptional stay and definitely will come again.
On another note for the dinner, it is a bit overpriced for the open buffet if you compare it to Hanaya resturant in Mina Salam which is part of Jumeirah group as well. The quality is good but the buffet is small and not worth the price you pay for Adult. This needs to be considered by the management team as other hotels with in the group offer amazing dinner for almost half the price.
翻译:我们去那里庆祝我的生日,酒店员工的服务远超预期。13楼的管家米娜非常细心周到,还准备了一些生日礼物和惊喜。宾客关系部的斯维特拉娜非常热情,带我们参观了整个酒店,并提供了很多有用的信息。我们特别要求延迟退房,她也满足了我们的要求。前台的珍妮协助我们办理了入住和退房手续,整个过程非常顺利快捷。她还送给我女儿一个可爱的泰迪熊作为礼物。杰米也总是热情地在前台,随时准备解答我们的任何疑问。这家酒店是迪拜的历史地标之一,服务一流,13楼套房的景色更是令人叹为观止。更不用说那令人惊艳的无边泳池和按摩浴缸了。千万不要错过这里的早餐,清晨一边欣赏迷人的景色,一边享用美味佳肴。这是一次非常棒的住宿体验,我们一定会再次光临。
另外,就晚餐而言,如果与同属卓美亚集团的米纳萨拉姆酒店的Hanaya餐厅相比,这家自助餐的价格略高。菜品质量不错,但自助餐种类较少,成人价格偏高,性价比不高。管理团队应该考虑这一点,因为集团内的其他酒店以几乎一半的价格提供非常棒的晚餐。