点评:We were on a visit to Clonakilty this weekend my son and myself too off from Kerry early that morning as we had phoned and booked a Tee time for 12.21..rushing down the road we phone ahead to make sure all was ok ,we book a junior member and buggy over the phone...E20 for my son and E35 for buggy all good ...when we arrived at 12.22 there was no one there club room door had a closed sign we awaited a while but no one was returning, we were so disappointed as we had our 3 day visit all planned. Golf early, check into hotel after and other events planned for the rest of the days....to our disappointed we had to leave as no one to help, phone later but got no apology. That evening we booked for next afternoon at 11.45...now because we booked online the price is E30 for my son and E35 for buggy ... I said to the gentleman behind the desk when i was paying him ,you said E20 but got no joy ...handed the keys for buggy he said go through the gap and handed the map...no other explanation ...I know he had a broken leg ...but no explaining how the buggy work ,where the first tee box was...nothing ...but if you ignoring the bad customer service .. we had an amazing day.....we laughted out loud, lost balls in the lake, lost balls in the trees, i would also like to say we meet a great greens keeper who gave us direction and advice.....over all a great day out , just some advise if you have a broken leg you are not fit for work (HR) therefore you should stay at home or at least give a bit of advice to your customer from your desk
翻译:这个周末我和儿子去了克洛纳基尔蒂(Clonakilty)。那天一大早我们就从凯里郡(Kerry)出发,因为我们提前打电话预订了12点21分的开球时间。我们一路狂奔,还特意打电话确认一切是否妥当。我们通过电话预订了青少年会员和球车,儿子会员费20欧元,球车35欧元,一切都很顺利。然而,当我们12点22分到达时,却发现俱乐部空无一人,门上挂着“关闭”的牌子。我们等了一会儿,但始终没有人回来。我们非常失望,因为我们原本计划了三天的行程:早上打球,之后入住酒店,剩下的时间还有其他活动。然而,由于无人接待,我们不得不离开。之后我们又打电话过去,但对方没有任何道歉。那天晚上我们预订了第二天下午11点45分的球位……因为我们是在网上预订的,所以价格是30欧元(我儿子的球位)和35欧元(球车)……我付钱的时候跟柜台后面的那位先生说,您之前说的是20欧元,结果他没理我……我把球车钥匙递给他,他说“从那个缝隙过去”,然后递给我一张地图……除此之外什么都没解释……我知道他腿骨折了……但他既没解释球车怎么用,也没告诉我第一个发球台在哪儿……什么都没说……不过,如果忽略糟糕的客户服务……我们玩得非常开心……我们开怀大笑,球掉进了湖里,也掉进了树丛里。我还想说,我们遇到了一位很棒的球场管理员,他给了我们很多指导和建议……总而言之,这是非常棒的一天。只是给个建议:如果你腿骨折了,你就不适合工作(人力资源部),所以你应该待在家里,或者至少在你的办公桌前给你的顾客提供一些建议。