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⭐ 1/5 — Extremely Disappointing Anniversary Experience
Ozan Winery & Cellars的点评
点评：My husband and I chose Ozan Winery to celebrate our second wedding anniversary, and unfortunately, it was the worst winery experience I've ever had. I paid $103.61 for the Whistle Stop Express experience, which included a train ride, charcuterie board, wine tasting, and wine slushie tasting. What should have been a romantic, relaxing afternoon turned into a frustrating, disorganized, and rushed experience.
Upon arriving, we discovered the winery was hosting its October pumpkin patch. This was not communicated when I purchased our tickets. The train station was packed, and everything seemed centered around the pumpkin patch, with little to no direction for winery guests. I even had to ask a conductor whether we were boarding the correct train.
After a decent train ride, we were dropped off directly in the pumpkin patch with no signage or instructions on where winery guests should go. We found a gazebo selling wine and noticed charcuterie boards sitting out. Unfortunately, people without the required green wine-tasting wristbands were taking them, leaving my husband and me without ours.
An employee told us someone would come down to escort the winery guests uphill, but nobody ever arrived. I tried calling the winery several times, only to repeatedly hear an automated message before being disconnected. Eventually, all six wine-tasting guests made their way uphill independently. Mind you, I was wearing 3–4-inch heels because I was dressed for my anniversary, not expecting to hike up and down a hill! There had been no advance warning about the walking conditions.
Once we finally reached the winery, we stood in line with regular customers, still unsure where to go. Thankfully, one gentleman, whose name I believe was Heath, was extremely kind and accommodating. He genuinely tried to make the best of the situation, and I appreciate him.
Unfortunately, the tasting was rushed because the train horn sounded before we even finished our final pours! We had to hurry to catch the return train. The gentleman kindly prepared wine slushies to go and arranged a charcuterie board after I explained we never received ours. However, we were forced to rush through everything rather than actually enjoy what we paid for. There wasn't even time to browse or purchase wine.
What disappointed me most was the complete lack of consideration for guests who specifically paid for the winery experience. With multiple train cars available, even a designated seating area for winery guests would have helped create a more enjoyable atmosphere separate from the pumpkin patch crowds and children.
I have absolutely nothing against families enjoying the pumpkin patch, but that was not the experience I purchased for my wedding anniversary. My husband even joked that he was going to tell everyone I took him to a pumpkin patch for our anniversary, because that's honestly what it felt like!
For $103.61, I expected clear communication, organization, and sufficient time to enjoy the advertised experience. Instead, we spent more time confused, waiting, walking, and rushing than actually enjoying the winery.
I would genuinely appreciate a refund because I do not feel we received the experience we paid for.
The only reason this experience gets a 1/10 instead of a 0 is because of the one employee who made an effort to help us. He deserves recognition.
I truly regret choosing Ozan Winery for such a special occasion. I've attended several wine tastings, and this was by far the worst. Unfortunately, we will not be returning.
Upon arriving, we discovered the winery was hosting its October pumpkin patch. This was not communicated when I purchased our tickets. The train station was packed, and everything seemed centered around the pumpkin patch, with little to no direction for winery guests. I even had to ask a conductor whether we were boarding the correct train.
After a decent train ride, we were dropped off directly in the pumpkin patch with no signage or instructions on where winery guests should go. We found a gazebo selling wine and noticed charcuterie boards sitting out. Unfortunately, people without the required green wine-tasting wristbands were taking them, leaving my husband and me without ours.
An employee told us someone would come down to escort the winery guests uphill, but nobody ever arrived. I tried calling the winery several times, only to repeatedly hear an automated message before being disconnected. Eventually, all six wine-tasting guests made their way uphill independently. Mind you, I was wearing 3–4-inch heels because I was dressed for my anniversary, not expecting to hike up and down a hill! There had been no advance warning about the walking conditions.
Once we finally reached the winery, we stood in line with regular customers, still unsure where to go. Thankfully, one gentleman, whose name I believe was Heath, was extremely kind and accommodating. He genuinely tried to make the best of the situation, and I appreciate him.
Unfortunately, the tasting was rushed because the train horn sounded before we even finished our final pours! We had to hurry to catch the return train. The gentleman kindly prepared wine slushies to go and arranged a charcuterie board after I explained we never received ours. However, we were forced to rush through everything rather than actually enjoy what we paid for. There wasn't even time to browse or purchase wine.
What disappointed me most was the complete lack of consideration for guests who specifically paid for the winery experience. With multiple train cars available, even a designated seating area for winery guests would have helped create a more enjoyable atmosphere separate from the pumpkin patch crowds and children.
I have absolutely nothing against families enjoying the pumpkin patch, but that was not the experience I purchased for my wedding anniversary. My husband even joked that he was going to tell everyone I took him to a pumpkin patch for our anniversary, because that's honestly what it felt like!
For $103.61, I expected clear communication, organization, and sufficient time to enjoy the advertised experience. Instead, we spent more time confused, waiting, walking, and rushing than actually enjoying the winery.
I would genuinely appreciate a refund because I do not feel we received the experience we paid for.
The only reason this experience gets a 1/10 instead of a 0 is because of the one employee who made an effort to help us. He deserves recognition.
I truly regret choosing Ozan Winery for such a special occasion. I've attended several wine tastings, and this was by far the worst. Unfortunately, we will not be returning.
翻译：我和丈夫选择Ozan酒庄来庆祝我们的第二个结婚纪念日，可惜这却是我经历过最糟糕的酒庄体验。我为“Whistle Stop Express”体验项目支付了103.61美元，该项目包含乘坐火车、享用冷盘拼盘、品酒以及品尝葡萄酒冰沙。原本应该是一个浪漫又放松的下午，结果却变成了一次令人沮丧、混乱且仓促的体验。
抵达后，我们发现酒庄正在举办十月份的南瓜节。在我购买车票时，这一点并未被提及。火车站里人山人海，一切似乎都围绕着南瓜田展开，对于要前往酒庄的游客则几乎没有任何指引。我甚至不得不询问列车员我们乘坐的是否是正确的列车。
火车旅程还算顺利，之后我们被直接带到了南瓜田那里，但那里没有任何标识或指示说明酒庄游客该去哪里。我们发现有一处凉亭在售卖葡萄酒，旁边还摆放着各种佐酒小吃。可惜的是……那些没有佩戴规定的绿色品酒手环的人擅自戴上了手环，导致我和丈夫都没能拿到手环。
一名工作人员告诉我们，会有人下来引导酒庄的客人们上山，但始终没人出现。我多次尝试给酒庄打电话，却总是听到自动语音提示后就被挂断。最后，六位参加品酒活动的客人都自己艰难地爬上了山。顺便提一下，因为那天是我们的周年纪念日，我穿着盛装，还穿了3到4英寸高的高跟鞋呢。完全没料到要上下山徒步啊！事先完全没有关于行走条件的任何提示。
当我们终于到达酒庄后，我们和其他常客一起排起了队，但仍然不知道该往哪儿去。幸运的是，有一位男士——我记得他叫希斯——极其友善且乐于助人。他真心努力想让情况变得更好，我非常感激他。
可惜的是，品酒环节进行得很仓促，因为在我们还没喝完最后一杯时，火车的汽笛声就响起了！我们不得不匆忙赶去搭乘返程列车。在我说明我们始终没收到预订的酒品后，那位先生热心地为我们准备了带走的冰镇葡萄酒，还特意摆上了一份冷盘拼盘。然而，我们只能匆匆完成这一切，根本来不及尽情享受自己花钱购买的体验。甚至连浏览或购买葡萄酒的时间都没有。
最让我失望的是，酒庄完全漠视那些专门花钱来体验酒庄之旅的客人。明明有多节列车车厢可供使用……就算专门为酒庄的客人设置一个休息区，也能营造出与南瓜地里的人群和孩子们相区隔的、更惬意的氛围。
我完全不反对家庭们来享受南瓜地的乐趣，但这并非我为自己的结婚纪念日所期望的体验。我丈夫甚至开玩笑说，他要把我带他去南瓜地庆祝周年纪念这件事告诉所有人——因为实际情况确实如此啊！
花了103.61美元，我本期望能得到清晰明了的沟通说明。我们需要良好的组织安排以及充足的时间来享受宣传中所描述的体验。然而，我们把更多的时间花在了困惑、等待、奔波和匆忙赶路上，而真正享受酒庄体验的时间却少之又少。
我真心希望能获得退款，因为我觉得自己并未得到所支付费用所对应的服务体验。
这个体验评分能得到1分而不是0分，唯一的原因就是有一位员工尽力为我们提供帮助。他值得表扬。
对于在这样一个特别的场合选择Ozan酒庄，我真的感到后悔。我参加过好几次品酒活动，这次绝对是最糟糕的一次。很遗憾，我们不会再来了。
抵达后，我们发现酒庄正在举办十月份的南瓜节。在我购买车票时，这一点并未被提及。火车站里人山人海，一切似乎都围绕着南瓜田展开，对于要前往酒庄的游客则几乎没有任何指引。我甚至不得不询问列车员我们乘坐的是否是正确的列车。
火车旅程还算顺利，之后我们被直接带到了南瓜田那里，但那里没有任何标识或指示说明酒庄游客该去哪里。我们发现有一处凉亭在售卖葡萄酒，旁边还摆放着各种佐酒小吃。可惜的是……那些没有佩戴规定的绿色品酒手环的人擅自戴上了手环，导致我和丈夫都没能拿到手环。
一名工作人员告诉我们，会有人下来引导酒庄的客人们上山，但始终没人出现。我多次尝试给酒庄打电话，却总是听到自动语音提示后就被挂断。最后，六位参加品酒活动的客人都自己艰难地爬上了山。顺便提一下，因为那天是我们的周年纪念日，我穿着盛装，还穿了3到4英寸高的高跟鞋呢。完全没料到要上下山徒步啊！事先完全没有关于行走条件的任何提示。
当我们终于到达酒庄后，我们和其他常客一起排起了队，但仍然不知道该往哪儿去。幸运的是，有一位男士——我记得他叫希斯——极其友善且乐于助人。他真心努力想让情况变得更好，我非常感激他。
可惜的是，品酒环节进行得很仓促，因为在我们还没喝完最后一杯时，火车的汽笛声就响起了！我们不得不匆忙赶去搭乘返程列车。在我说明我们始终没收到预订的酒品后，那位先生热心地为我们准备了带走的冰镇葡萄酒，还特意摆上了一份冷盘拼盘。然而，我们只能匆匆完成这一切，根本来不及尽情享受自己花钱购买的体验。甚至连浏览或购买葡萄酒的时间都没有。
最让我失望的是，酒庄完全漠视那些专门花钱来体验酒庄之旅的客人。明明有多节列车车厢可供使用……就算专门为酒庄的客人设置一个休息区，也能营造出与南瓜地里的人群和孩子们相区隔的、更惬意的氛围。
我完全不反对家庭们来享受南瓜地的乐趣，但这并非我为自己的结婚纪念日所期望的体验。我丈夫甚至开玩笑说，他要把我带他去南瓜地庆祝周年纪念这件事告诉所有人——因为实际情况确实如此啊！
花了103.61美元，我本期望能得到清晰明了的沟通说明。我们需要良好的组织安排以及充足的时间来享受宣传中所描述的体验。然而，我们把更多的时间花在了困惑、等待、奔波和匆忙赶路上，而真正享受酒庄体验的时间却少之又少。
我真心希望能获得退款，因为我觉得自己并未得到所支付费用所对应的服务体验。
这个体验评分能得到1分而不是0分，唯一的原因就是有一位员工尽力为我们提供帮助。他值得表扬。
对于在这样一个特别的场合选择Ozan酒庄，我真的感到后悔。我参加过好几次品酒活动，这次绝对是最糟糕的一次。很遗憾，我们不会再来了。
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