点评:Brought my girlfriend here for an overnight stay for my girlfriend’s birthday on March 5.2024. Looks great online, so I booked a so called Suite for the night. We showed up to a muddy dirt parking lot and horrible signage. Parked my car and walked through mud to get to the entrance, just to be greeted by some young worker walking out, who was very rude and couldn’t answer our simple questions about where to check in. After walking around for about 15 mins, we finally found the small reception office, with one person working. We were told the room wasn’t ready yet, so we decided to go get a snack in their cafe. It was take out only, so we had to get a bag and cheap paper plates, to carry our food somewhere nice outside to sit and eat with a glass of wine. The entire property is still under major construction, so we went to their so called Italian garden area, but they had 2 large dozers working with dust flying everywhere and crazy loud. Our “suite” I paid $500 per night for was finally ready, so we went to the reception room again to get our keys, only to find out they have no valet service whatsoever so we had to get our bags out of the car in the dirt parking lot and carry them ourselves along distance. When we finally found the proper directions to get to our suite, the room was literally off the property on the other side of a dirt road up a very tall sketchy single driveway. This was literally an old 1980s house that they must’ve purchased and turned into what they call their suites. It was a trashy old house that they had put lipstick on. The room was tiny and no privacy. You could hear the neighboring rooms all day and night. Literally HomeDepot cheap quality finishes throughout. Horribly disappointed , but decided to make the best of it and went down for wine tasting before dinner. Again, we had to get in our car again and drive down this horribly steep and sketchy driveway and go park in the dirt and mud parking lots again and walk back up to the winery area. We were told the winery was open till 530 and our dinner reservations weren’t till 7 PM, so we walked in at about 10 after five and they told us that they were shutting down the wine tasting room so they couldn’t serve us, even though we had purchased a wine tasting in our so-called executive package. The staff was horrible and literally just couldn’t wait to get things packed up and leave and even started turning off the lights in the tasting room as we were looking at some of their merchandise . Anyway, just please never make the same mistake that we did by spending nearly $1000 for a very nice couples getaway on my girlfriend’s birthday which turned into a laughing nightmare. This property is literally 3 to 5 years away from being anything worth visiting and even then they need to figure out their Customer Service
翻译:2024 年 3 月 5 日,我带女朋友来这里过夜,庆祝我女朋友的生日。在网上看起来很棒,所以我预订了一个所谓的套房过夜。我们出现在一个泥泞的停车场和可怕的标牌。停好车,穿过泥泞到达入口处,就被一些走出去的年轻工人打招呼,他非常粗鲁,无法回答我们关于在哪里办理登机手续的简单问题。逛了大约15分钟后,我们终于找到了那个小小的接待处,只有一个人在工作。我们被告知房间还没有准备好,所以我们决定去他们的咖啡馆吃点小吃。它只能外卖,所以我们必须拿一个袋子和便宜的纸盘,把我们的食物带到外面某个不错的地方,然后坐下来喝一杯酒。整个酒店仍在大规模建设中,所以我们去了他们所谓的意大利花园区,但他们有两台大型推土机,灰尘飞扬,声音很大。我们每晚花了 500 美元买的“套房”终于准备好了,所以我们又去接待室拿钥匙,结果发现他们没有任何代客服务,所以我们不得不把行李从车里拿出来。泥土停车场,我们自己运走很远的路。当我们最终找到前往套房的正确方向时,房间实际上就在一条土路的另一边,在一条非常高的粗略单车道上。这实际上是一栋 20 世纪 80 年代的老房子,他们一定是买下了它,并将其改造成他们所谓的套房。那是一座破烂的老房子,他们涂上了口红。房间很小,没有隐私。白天晚上你都可以听到隔壁房间的声音。从字面上看,家得宝 (HomeDepot) 的廉价品质饰面贯穿始终。非常失望,但决定充分利用它,并在晚餐前去品尝葡萄酒。再次,我们不得不再次上车,沿着这条极其陡峭且崎岖的车道行驶,再次将车停在泥土停车场,然后步行回到酿酒厂区。我们被告知酒厂营业至 530 点,我们的晚餐预订要到晚上 7 点,所以我们在五点过后十点左右走进去,他们告诉我们他们将关闭品酒室,因此无法为我们服务,尽管我们在所谓的行政套餐中购买了品酒活动。工作人员很糟糕,简直迫不及待地想把东西收拾好然后离开,甚至在我们查看他们的一些商品时开始关掉品酒室的灯。不管怎样,请永远不要犯同样的错误,就像我们在我女朋友生日那天花了近 1000 美元去享受一次非常愉快的情侣度假一样,结果变成了一场可笑的噩梦。该房产实际上距离成为值得参观的地方还有 3 到 5 年的时间,即便如此,他们也需要弄清楚他们的客户服务