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juliettageorgie
The worst staff I have ever met
鲍亚纳教堂的点评
点评：Disappointing experience with the staff
The Boyana Church itself is beautiful and absolutely worth seeing, but unfortunately our experience with the staff was very disappointing.
We were among the last visitors to enter and understood that the visit inside is limited to around 10 minutes. We respected that rule. However, instead of providing even a basic explanation about the extraordinary frescoes, the staff simply stayed focused on the timer. When our time was up, the door was opened and we were told to leave.
At the end, we wanted to buy a booklet, but the security guard started yelling at us in Bulgarian, even though we clearly did not understand what he was saying, and then effectively kicked us out. There was no polite explanation, no attempt to communicate, and no offer of a guide or information about the paintings.
We completely understand the need to manage visitor numbers and time, especially for such an important historical monument. But basic courtesy and communication should not be too much to expect. If visitors have only 10 minutes, at least provide some brief information about what they are seeing or clearly explain the rules.
The church is beautiful, but the management and attitude of the staff left a very negative impression. For a UNESCO World Heritage site, I expected much better standards of hospitality, communication, and professionalism.
The Boyana Church itself is beautiful and absolutely worth seeing, but unfortunately our experience with the staff was very disappointing.
We were among the last visitors to enter and understood that the visit inside is limited to around 10 minutes. We respected that rule. However, instead of providing even a basic explanation about the extraordinary frescoes, the staff simply stayed focused on the timer. When our time was up, the door was opened and we were told to leave.
At the end, we wanted to buy a booklet, but the security guard started yelling at us in Bulgarian, even though we clearly did not understand what he was saying, and then effectively kicked us out. There was no polite explanation, no attempt to communicate, and no offer of a guide or information about the paintings.
We completely understand the need to manage visitor numbers and time, especially for such an important historical monument. But basic courtesy and communication should not be too much to expect. If visitors have only 10 minutes, at least provide some brief information about what they are seeing or clearly explain the rules.
The church is beautiful, but the management and attitude of the staff left a very negative impression. For a UNESCO World Heritage site, I expected much better standards of hospitality, communication, and professionalism.
翻译：与工作人员的经历令人失望
博亚纳教堂本身非常美丽，绝对值得一逛，但遗憾的是，我们与工作人员的互动体验极为糟糕。
我们是最后一批入场的游客，也知道参观时间限制在10分钟左右。我们遵守了这一规定。然而，工作人员并未对那些精美的壁画做任何基本讲解，只是不停地盯着计时器。当时间一到……门被打开，我们被要求离开。
最后，我们想买一本宣传册，但保安用保加利亚语朝我们大喊，尽管我们显然听不懂他在说什么，随后便直接把我们赶了出去。他既没有礼貌地解释原因，也没有试图与我们沟通，更没有提供导览服务或关于那些画作的任何信息。
我们完全理解控制参观人数与参观时间的必要性，尤其是对于这样一座重要的历史古迹而言。但最基本的礼貌与沟通其实并不过分要求。如果参观者只有10分钟时间，至少应该简单介绍他们所看到的内容，或者清楚地说明参观规则。
这座教堂很美，但管理人员的态度和服务方式却给人留下了极其负面的印象。作为一处联合国教科文组织世界遗产地，我原本期望能看到更高水平的待客之道、沟通技巧以及专业素养。
博亚纳教堂本身非常美丽，绝对值得一逛，但遗憾的是，我们与工作人员的互动体验极为糟糕。
我们是最后一批入场的游客，也知道参观时间限制在10分钟左右。我们遵守了这一规定。然而，工作人员并未对那些精美的壁画做任何基本讲解，只是不停地盯着计时器。当时间一到……门被打开，我们被要求离开。
最后，我们想买一本宣传册，但保安用保加利亚语朝我们大喊，尽管我们显然听不懂他在说什么，随后便直接把我们赶了出去。他既没有礼貌地解释原因，也没有试图与我们沟通，更没有提供导览服务或关于那些画作的任何信息。
我们完全理解控制参观人数与参观时间的必要性，尤其是对于这样一座重要的历史古迹而言。但最基本的礼貌与沟通其实并不过分要求。如果参观者只有10分钟时间，至少应该简单介绍他们所看到的内容，或者清楚地说明参观规则。
这座教堂很美，但管理人员的态度和服务方式却给人留下了极其负面的印象。作为一处联合国教科文组织世界遗产地，我原本期望能看到更高水平的待客之道、沟通技巧以及专业素养。
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