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One star all around, horrible misleading service
Krumlov Mill的点评
点评：Very disappointed with this stay, specifically the front desk customer service and lack of transparency.
When booking, we were told that parking was available, but what was not disclosed is that the parking would cost over $100 USD for just two nights. At no point were we informed of the price in advance, nor were we told that there are much cheaper parking options nearby—literally within walking distance—for half the price.
This feels intentionally misleading. Being told “parking is available” without disclosing the cost is not honest business practice, especially when guests are traveling and relying on staff for accurate information. Had we known the actual cost, we would have chosen a different option immediately.
Transparency matters. This experience left a very bad impression, and until the hotel is upfront about parking costs and alternatives, I would not recommend staying here.
When booking, we were told that parking was available, but what was not disclosed is that the parking would cost over $100 USD for just two nights. At no point were we informed of the price in advance, nor were we told that there are much cheaper parking options nearby—literally within walking distance—for half the price.
This feels intentionally misleading. Being told “parking is available” without disclosing the cost is not honest business practice, especially when guests are traveling and relying on staff for accurate information. Had we known the actual cost, we would have chosen a different option immediately.
Transparency matters. This experience left a very bad impression, and until the hotel is upfront about parking costs and alternatives, I would not recommend staying here.
翻译：这次入住体验非常令人失望，尤其是前台的服务和信息不透明。
预订时，我们被告知酒店提供停车位，但并未告知我们停车费用高达100多美元，而且仅仅两晚就需要这么多钱。酒店从未提前告知我们停车价格，也从未告诉我们附近（步行即可到达）有价格便宜得多的停车场，价格只有一半。
这感觉像是故意误导。只说“提供停车位”而不告知价格，这并非诚信的商业行为，尤其是在客人出行并依赖酒店员工提供准确信息的情况下。如果我们事先知道实际费用，我们会立即选择其他停车方式。
信息透明至关重要。这次经历给我们留下了非常糟糕的印象，除非酒店能够公开透明地告知停车费用和替代方案，否则我不会推荐这家酒店。
预订时，我们被告知酒店提供停车位，但并未告知我们停车费用高达100多美元，而且仅仅两晚就需要这么多钱。酒店从未提前告知我们停车价格，也从未告诉我们附近（步行即可到达）有价格便宜得多的停车场，价格只有一半。
这感觉像是故意误导。只说“提供停车位”而不告知价格，这并非诚信的商业行为，尤其是在客人出行并依赖酒店员工提供准确信息的情况下。如果我们事先知道实际费用，我们会立即选择其他停车方式。
信息透明至关重要。这次经历给我们留下了非常糟糕的印象，除非酒店能够公开透明地告知停车费用和替代方案，否则我不会推荐这家酒店。
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