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Extremely Disappointed with the Service and Product
Renaissance Spa的点评
点评：I had a very disappointing experience at Renaissance Day Spa Sandton. I purchased a sunscreen from them after specifically asking whether it leaves a white cast. The receptionist confidently assured me that it wouldn’t, as long as I “warmed it up” before applying. Unfortunately, that advice was misleading. Despite following the instructions, the product leaves a very noticeable white cast on my face — completely unsuitable for black skin.
When I raised the issue, the receptionist dismissed my concern, insisting that the white cast was “fine” and still appropriate for black skin. This response was not only unhelpful but also incredibly dismissive and tone-deaf. I requested a refund or at least an exchange for a more suitable product, but they refused.
I expected better from a spa of this calibre. The lack of accountability and poor customer service has ensured that I won’t be returning or recommending Renaissance Day Spa to others.
When I raised the issue, the receptionist dismissed my concern, insisting that the white cast was “fine” and still appropriate for black skin. This response was not only unhelpful but also incredibly dismissive and tone-deaf. I requested a refund or at least an exchange for a more suitable product, but they refused.
I expected better from a spa of this calibre. The lack of accountability and poor customer service has ensured that I won’t be returning or recommending Renaissance Day Spa to others.
翻译：我在桑顿文艺复兴日间水疗中心 (Renaissance Day Spa Sandton) 的体验非常令人失望。我特意询问了防晒霜是否会留下白斑，然后买了一支。接待员自信满满地向我保证，只要我在涂抹前“预热”一下就不会。可惜的是，这个建议完全是误导。尽管我按照说明操作，但这款产品还是在我的脸上留下了非常明显的白斑——完全不适合黑皮肤。
当我提出这个问题时，接待员对我的担忧不屑一顾，坚称白斑“没问题”，仍然适合黑皮肤。这种回应不仅毫无帮助，而且极其轻蔑，不合时宜。我要求退款，或者至少换成更合适的产品，但他们拒绝了。
我对这种级别的水疗中心期望过高。缺乏责任感和糟糕的客户服务让我决定不会再去文艺复兴日间水疗中心，也不会向其他人推荐。
当我提出这个问题时，接待员对我的担忧不屑一顾，坚称白斑“没问题”，仍然适合黑皮肤。这种回应不仅毫无帮助，而且极其轻蔑，不合时宜。我要求退款，或者至少换成更合适的产品，但他们拒绝了。
我对这种级别的水疗中心期望过高。缺乏责任感和糟糕的客户服务让我决定不会再去文艺复兴日间水疗中心，也不会向其他人推荐。
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