点评:Awful experience. Booked a wave runner through Wahweap. When we show up to pick up the wave runner 8am July 2, the employee informs us it’s broken and they don’t have any other wave runners available. She did not offer any compensation for our time or the lack of their business not fulfilling their promise. She offered a refund and that was it. There was a party in line after us that was renting 5 wave runners but they were told the day prior one wasn’t available. The marina knew the wave runner was broken already and never called my party to inform us, giving us more time to find an alternate plan. Extremely poor experience and unfair to my party. Worst part is I called on July 1 to confirm the reservation for July 2 and they didn’t mention anything of a broken wave runner- because at that time we could’ve avoided wasting an entire day. Still waiting to be contacted back from property manager.
翻译:糟糕的经历。通过 Wahweap 预订了波浪跑者。 7 月 2 日上午 8 点,当我们去取 Wave runner 时,员工告诉我们它坏了,而且他们没有其他可用的 Wave runner。她没有为我们的时间或他们的业务没有兑现承诺提供任何补偿。她提出退款,仅此而已。在我们后面排队的人正在租 5 个冲浪板,但他们在前一天被告知没有可用的。码头知道波浪跑轮已经坏了,从未给我的团队打电话通知我们,让我们有更多时间寻找替代计划。非常糟糕的经历,对我的聚会不公平。最糟糕的是,我在 7 月 1 日打电话确认 7 月 2 日的预订,但他们没有提到任何关于破损的波浪滑道的事情——因为那时我们本来可以避免浪费一整天的时间。仍在等待物业经理的回复。