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Guenther B
Poor policy in the event of an accident that was not your fault
Fellhorn / Kanzelwandbahn的点评
点评：My wife was run over from behind by a snowboarder on her very first run. She needed to go to the hospital after that because of a concussion.
The Feldhorn team was not ready to give us any of the over 200 Euro back that we paid for the tickets (4 day time tickets for the whole family) even though our ski day was over after not even 1 run. Their policy is if you use the ticket for only one run, that's it. (so you must be hurt or have an accident between buying the ticket and getting onto the Gondola...)
Not only did we not get any money back (at least the 60+ Euro for my wife - i was not even asking for more), we also had to pay more that 500 Euro for only the advice of the Bergwacht to go to the hospital (we went to the Bergwacht, they did not come to the slope). And the hospital bill is yet to come.
So to summarize, a ski day to forget in an overcrowded resort where nobody cares if you get hurt by other skiers. And the Fellhorn team made it very obvious that they do not care about what happens on their slopes. They do not feel to protect their customers and even worse, if something happens they just add charges and do not even think about a refund when it is not even your fault.
I have been skiing in many many different resorts but i was nowhere so shocked on how reckless people ski at Fellhorn. And the resort team does not care.
The Feldhorn team was not ready to give us any of the over 200 Euro back that we paid for the tickets (4 day time tickets for the whole family) even though our ski day was over after not even 1 run. Their policy is if you use the ticket for only one run, that's it. (so you must be hurt or have an accident between buying the ticket and getting onto the Gondola...)
Not only did we not get any money back (at least the 60+ Euro for my wife - i was not even asking for more), we also had to pay more that 500 Euro for only the advice of the Bergwacht to go to the hospital (we went to the Bergwacht, they did not come to the slope). And the hospital bill is yet to come.
So to summarize, a ski day to forget in an overcrowded resort where nobody cares if you get hurt by other skiers. And the Fellhorn team made it very obvious that they do not care about what happens on their slopes. They do not feel to protect their customers and even worse, if something happens they just add charges and do not even think about a refund when it is not even your fault.
I have been skiing in many many different resorts but i was nowhere so shocked on how reckless people ski at Fellhorn. And the resort team does not care.
翻译：我妻子第一次滑雪就被一个滑雪板爱好者从后面撞倒了。之后她因为脑震荡被送进了医院。
费尔德霍恩滑雪场的工作人员拒绝退还我们支付的200多欧元的票款（我们一家四口买了四张一日票），尽管我们滑雪一天还没滑完就结束了。他们的政策是，如果票只用了一次，就不能退款。（所以你必须在买票到登上缆车这段时间受伤或发生意外……）
我们不仅没拿到任何退款（至少我妻子那60多欧元的退款都没拿到——我都没要求更多），我们还得支付500多欧元，仅仅是因为山地巡逻员建议我们去医院（我们去了山地巡逻员那里，他们没有到雪道来）。而且医院的账单还没到。
总而言之，在一个拥挤不堪、没人关心你是否被其他滑雪者弄伤的滑雪场，我们度过了一个不堪回首的滑雪日。费尔霍恩滑雪场的团队毫不掩饰地表示，他们根本不在乎雪道上发生什么。他们没有保护顾客的意识，更糟糕的是，如果发生意外，他们只会加收费用，根本不会考虑退款，即使事故并非顾客的过错。
我去过很多不同的滑雪场，但费尔霍恩滑雪场的鲁莽程度着实让我震惊。而滑雪场的团队却对此漠不关心。
费尔德霍恩滑雪场的工作人员拒绝退还我们支付的200多欧元的票款（我们一家四口买了四张一日票），尽管我们滑雪一天还没滑完就结束了。他们的政策是，如果票只用了一次，就不能退款。（所以你必须在买票到登上缆车这段时间受伤或发生意外……）
我们不仅没拿到任何退款（至少我妻子那60多欧元的退款都没拿到——我都没要求更多），我们还得支付500多欧元，仅仅是因为山地巡逻员建议我们去医院（我们去了山地巡逻员那里，他们没有到雪道来）。而且医院的账单还没到。
总而言之，在一个拥挤不堪、没人关心你是否被其他滑雪者弄伤的滑雪场，我们度过了一个不堪回首的滑雪日。费尔霍恩滑雪场的团队毫不掩饰地表示，他们根本不在乎雪道上发生什么。他们没有保护顾客的意识，更糟糕的是，如果发生意外，他们只会加收费用，根本不会考虑退款，即使事故并非顾客的过错。
我去过很多不同的滑雪场，但费尔霍恩滑雪场的鲁莽程度着实让我震惊。而滑雪场的团队却对此漠不关心。
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