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DANIEL P
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Encore Beach Club的点评
点评：Warning for anyone booking a cabana here: the communication about your tab is nonexistent, and it will cost you.
My minimum was $750. The promoter told me to expect around $1,040 total. I checked in with our server during the day and asked if we were at the minimum only — she said yes. Final bill: $3,200. A premium tequila had been added with no price disclosure, no heads-up that we'd gone way past the minimum, nothing.
I disputed it before paying and got nothing but apologies no one would actually fix it. So now my life is set back :/
If you book here: get every price in writing before anything is opened, and don't trust a verbal answer about your tab. I'm pursuing this through guest relations and my card issuer. Will update if they make it right.
My minimum was $750. The promoter told me to expect around $1,040 total. I checked in with our server during the day and asked if we were at the minimum only — she said yes. Final bill: $3,200. A premium tequila had been added with no price disclosure, no heads-up that we'd gone way past the minimum, nothing.
I disputed it before paying and got nothing but apologies no one would actually fix it. So now my life is set back :/
If you book here: get every price in writing before anything is opened, and don't trust a verbal answer about your tab. I'm pursuing this through guest relations and my card issuer. Will update if they make it right.
翻译：给所有打算在这里预订小屋的人一个警告：关于消费金额的信息完全不透明，最后付出的代价也会很高。
我预定的最低消费额是750美元。活动策划人告诉我预计总消费会在1,040美元左右。当天我询问了服务生，问我们是否只达到了最低消费标准，她回答说是的。结果最终账单金额竟高达3,200美元。原来他们还额外添加了某种高价龙舌兰酒，却从未事先说明价格，也丝毫没有提醒我们消费额早已远超最低标准。付款前我就对此提出了异议，但得到的只有道歉而已，实际上根本没人去解决问题。现在我的生活又回到了原状 :/
如果你们在这里预订：在任何服务开始之前，务必把所有价格以书面形式确认下来，切勿轻信口头承诺的费用说明。我正在通过客户服务部门以及我的信用卡发行机构来追究此事。如果他们能妥善解决，我会再更新情况。
我预定的最低消费额是750美元。活动策划人告诉我预计总消费会在1,040美元左右。当天我询问了服务生，问我们是否只达到了最低消费标准，她回答说是的。结果最终账单金额竟高达3,200美元。原来他们还额外添加了某种高价龙舌兰酒，却从未事先说明价格，也丝毫没有提醒我们消费额早已远超最低标准。付款前我就对此提出了异议，但得到的只有道歉而已，实际上根本没人去解决问题。现在我的生活又回到了原状 :/
如果你们在这里预订：在任何服务开始之前，务必把所有价格以书面形式确认下来，切勿轻信口头承诺的费用说明。我正在通过客户服务部门以及我的信用卡发行机构来追究此事。如果他们能妥善解决，我会再更新情况。
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